{"id":563999,"url":"https://alion.io/job/domaintools-it-support-specialist","title":"IT Support Specialist","company":{"id":3702,"name":"Domaintools","domain":"domaintools.com","url":"https://alion.io/company/domaintools","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"SIEM","optional":false},{"name":"Windows","optional":false},{"name":"Confluence","optional":true},{"name":"DNS","optional":true},{"name":"Google Workspace","optional":true}],"status":"closed","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-28T18:30:04Z","board_verified":false,"closed_at":"2026-10-28T18:30:04Z","days_open":43,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":43},"description":"DomainTools is looking for a motivated IT Support Specialist to join our Information Technology team. We are a company with a vision of a safe, secure, and open Internet for everyone, and we are looking for a candidate who wants to contribute to that vision.\nThis position is part of a small team of highly motivated individuals who all wear multiple hats. This role will assist the Senior IT Engineer as the primary point of contact for DomainTools corporate IT. You will focus heavily on our employees’ support needs with the technology that runs our business. This includes laptop management, SaaS application support, end user troubleshooting, audio/video system support, and inventory management.\nAs part of the Chief Information Security Officer’s (CISO) team, you will be able to learn how Security and IT benefit from being closely aligned, and contribute to the implementation of the CISO’s vision for a world class Information Security and IT Program. There will be opportunities to gain security skills and participate in incident response.\nCore Job Responsibilities:\nProvide end user support for technology related issues, tracking support tickets in Jira. \nProvision employee laptops using manual and automated processes and mobile device management software.\nManage the full account lifecycle process from creation to decommissioning; group management; assignment of applications.\nProvide user support and training on core business tools (Email, Chat, Wiki, etc.).\nManage inventory, ordering, and shipping of technology supplies ensuring adequate stock available at all times and assets are tracked in the management tool.\nDevelop and deliver training as needed to help employees adopt new technologies and best utilize our systems and infrastructure.\nEducate users on use of tools and infrastructure systems with a focus on advocacy for security and secure computing.\nOther duties as assigned.\nOpportunities for Development:\nLog review - IDS/IPS, SIEM, EDR\nPhishing investigations and prevention\nIncident triage and response\nUpdate security runbooks\nRequirements\nStrong familiarity with supporting users of MacOS, Windows, and Linux Desktop, including audio/video system support\nClear desire to help people enhance their job functions through the use of technology\nExcellent written and verbal communication skills\nProficiency at writing end user documentation (HowTo, as-built documentation) for technical and non-technical audiences\nWillingness to dive into problems whether familiar or not\nCommitment to continuous improvement for the team\nAt least 2 years experience working in end user IT support\nPreferred Qualifications:\nFamiliarity with Jira and Confluence\nFamiliarity with device management tools such as Automox and/or Jamf\nFamiliarity with Google Workspace administration\nFamiliarity with Identity and Access Management (SAML, OATH, OIDC); Access control\nCompensation: $65,000-$75,000 base salary, plus a 10% annual performance bonus.\nBenefits\nDomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world’s most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.\nDomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits.\nDomainTools embraces diversity, equity and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth, and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability or any other characteristic protected by law.","description_format":"text","description_chars":4391,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Threat Intelligence","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-09T08:24:43Z"},{"event":"close","at":"2026-09-10T08:54:53Z"},{"event":"reopen","at":"2026-09-15T22:27:18Z"},{"event":"close","at":"2026-10-28T18:30:04Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/domaintools-it-support-specialist","json_url":"https://alion.io/job/domaintools-it-support-specialist.json","meta":{"generated_at":"2026-10-30T01:55:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3702},"rest":"https://alion.io/mcp/rest/get_company?id=3702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdomaintools-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdomaintools-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdomaintools-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/domaintools-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdomaintools-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":563999}},{"tool":"search_jobs","arguments":{"company":"domaintools.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":563999},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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