{"id":1913609,"url":"https://alion.io/job/dominos-senior-customer-service-representative","title":"Senior Customer Service Representative","company":{"id":13723,"name":"Domino's","domain":"dominos.com","url":"https://alion.io/company/dominos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ann Arbor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T13:49:36Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T03:10:55Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible-one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.\n The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service.\nResponsibilities\nCustomer Service & Credit Management\nSupport with inbound/outbound phone calls\nCommunicate with customers over the phone, email and online chat to resolve their questions or concerns\nPrepare orders in WMS and prepare pertinent reports for loading and production\nOrder processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change request\nCoordinate and disseminate corporate, marketing, and other company information to the stores\nMaintain filing system for invoices, reports, and other customer-related information\nSupport specialty orders such as school lunch, WRC, and DIG\nMaintain credit management for the customer and lead credit review process via SAP/Credit Tracker\nSupport with all SCC communication and redelivery\nAbility to manage multiple priorities, multi-task\nMeet performance metrics/objectives\n High School diploma/GED\nMinimum 1 year of Customer Service experience, bookkeeping, or general accounting experience\nAbility to work independently and as a team\nExcellent communication, interpersonal and organizational skills\nAbility to handle multiple tasks\nExperience with Microsoft Office software\nBilingual preferred\nAbility to work a flexible shift/schedule, holidays and weekends\nCall Center Soft skills preferred\n Benefits:\nPaid Holidays and Vacation \nMedical, Dental & Vision benefits that start on the first day of employment\nNo-cost mental health support for employee and dependents\nChildcare tuition discounts\nNo-cost fitness, nutrition, and wellness programs \nFertility benefits\nAdoption assistance\n401k matching contributions \n15% off the purchase price of stock \nCompany bonus \nAll your information will be kept 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