{"id":2948217,"url":"https://alion.io/job/donaldson-customer-service-representative-export","title":"Customer Service Representative (Export)","company":{"id":1918236,"name":"Donaldson","domain":"donaldson.com","url":"https://alion.io/company/donaldson-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Terrassa, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T22:24:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.\nWe are looking for a Customer Service Representative with a high level of English to join the Industrial Solutions Customer Service team based in Terrassa, Barcelona.\nIn this role, you will be responsible for managing customer purchase orders and building strong relationships with assigned accounts. You will work closely with the sales team to support business growth across the Export region.\nKey Responsibilities:\nProcess, monitor, and follow-up customers' purchasing orders\nEnsure effective service and administrative support for the assigned customers\nProvide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies\nManage invoice creation, corrections, and the return of the material activities\nReceive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships\nCoordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities\nRelevant Experience and Skills:\nMinimum of 2 year of experience in customer service, administration, or logistics\nWorking knowledge of MS Office packages and Outlook\nKnowledge of Oracle R12, incoterms, export documents, payment terms and CRM are an asset\nFluent level of English is required; knowledge of Turkish would be a strong asset\nFlexibility, ability to multitask, to manage time and to adopt to changes\nPro-active attitude, ability to take decisions when necessary, and to be a team player\nWhat we offer you:\nPermanent position in a multinational company\nFlexible working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)\nHybrid working model (3 days of remote working per week)\nCompany shuttle from Plaza España (Barcelona city) to our office in Terrassa\nPresential onboarding process for 2 months\nAttractive compensation package (including meal allowance and telework expenses support)\nFree coffee & fresh fruit at the office, Employee Assistance program\nEmployment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.\nDonaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to  to verify that the communication is from Donaldson.\nOur policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.","description_format":"text","description_chars":3916,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Turkish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-10-20T19:16:04Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/donaldson-customer-service-representative-export","json_url":"https://alion.io/job/donaldson-customer-service-representative-export.json","meta":{"generated_at":"2026-10-21T23:20:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33191,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1918236},"rest":"https://alion.io/mcp/rest/get_company?id=1918236"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdonaldson-customer-service-representative-export"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdonaldson-customer-service-representative-export"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdonaldson-customer-service-representative-export"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/donaldson-customer-service-representative-export\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdonaldson-customer-service-representative-export"}]}