{"id":1512547,"url":"https://alion.io/job/donaldson-supervisor-customer-service","title":"Supervisor Customer Service","company":{"id":1918236,"name":"Donaldson","domain":"donaldson.com","url":"https://alion.io/company/donaldson-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":15,"ghost_share":0,"stale_share":0.733,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-04T00:00:00Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-14T15:26:55Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.\n Key Responsibiliites:\nOversees and monitors the customer service operations and act as primary liaison with MS customers for routine supply chain operations, order status updates, and issue resolution. Attend compliance, and process enhancement trainings; implement relevant initiatives at the plant level for team in DIFS.\nMaintain and track OTD (On-Time Delivery) targets, coordinating reviews with internal teams such as Operations, quality, Finance logistics etc). \nManage customer-specific supply chain portals and update key data as per SLA requirements. \nMaintain all commercial correspondence and serve as the first point of contact for assigned customers. Coordinate with global pricing team for updating of pricing in system. Coordinate with MS customers for customer surveys and score cards. \nPlans and establishes day-to-day objectives for team for managing end-to-end order booking and execution processes, including supply chain planning for assigned MS customers. \nAssigns tasks to a team to achieve operational targets (example- set TAT for order booking in system from customer portals and timely response to queries and effective resolutions without escalations). \nSupport sales team in achieving monthly, quarterly, and annual sales targets through seamless order management and customer coordination. \nManage end-to-end order booking and execution processes, including supply chain planning for assigned MS customers. \nShare invoices and dispatch details with customers and ensure alignment on delivery schedules. \nMaintain and track OTD (On-Time Delivery) targets, coordinating reviews with internal teams. \nAct as primary liaison with MS customers for routine supply chain operations, order status updates, and issue resolution. \nAttend global SCM, compliance, and process enhancement trainings; implement relevant initiatives at the plant level for assigned business units. \nMonitor order availability, production schedules, and supply status, ensuring timely communication with customers. \nCoordinate with customers and internal quality team for monthly score card gap analysis. \nCoordinate with MS customers for bi-yearly customer survey. \nCoordinate with Import and Logistics teams for availability of imported materials and with PPC, Purchase, and Logistics teams for local parts. \nHandle customer quality concerns, in-transit losses, and damage claims in collaboration with Quality and Logistics teams. \nEnsure timely receipt of monthly schedules from customers and followed up proactively to avoid disruptions. \nCoordinate with global pricing team for updating of pricing in system. \nManage customer-specific supply chain portals and updated key data as per SLA requirements. \nProcess credit notes and coordinated with finance for customer claim settlements. \nFacilitate new customer onboarding and credit proposals using centralized MDM platforms. \nMaintain all commercial correspondence and served as the first point of contact for assigned customers. \nConfirm monthly sales recognition in coordination with finance and sales teams. \nCollaborate with planners to input and maintain accurate forecasts in the system\nEducation Qualification:\nDegree/Diploma\nTechnical Competence & Skills:\nOracle Experience\nMS word/Excel\nLeadership Competence:\nHandling & mentoring Team \nDaily problem solving\nDealing with OEM customers\nRelevant Experience:\n5-6 years\nOthers (% of travel, language, etc.):\nHindi, English\nEmployment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.\nDonaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to  to verify that the communication is from Donaldson.\nOur policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.","description_format":"text","description_chars":5248,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Supply Chain","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-30T08:26:53Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.131,"p_room":0.28,"age_days":71,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/donaldson-supervisor-customer-service","json_url":"https://alion.io/job/donaldson-supervisor-customer-service.json","meta":{"generated_at":"2026-10-14T18:05:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23351,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1918236},"rest":"https://alion.io/mcp/rest/get_company?id=1918236"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdonaldson-supervisor-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdonaldson-supervisor-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdonaldson-supervisor-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/donaldson-supervisor-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdonaldson-supervisor-customer-service"}]}