{"id":1930681,"url":"https://alion.io/job/donjonledger-client-success-account-manager","title":"Client Success Account Manager","company":{"id":16103,"name":"Ledger","domain":"ledger.com","url":"https://alion.io/company/donjonledger","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Zurich, Switzerland","Paris, France"],"countries":["GB","CH","FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ledger","optional":false}],"status":"live","first_seen_at":"2026-10-05T20:34:35Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-22T08:18:56Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Ledger\nWe’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger.\nAt Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets - including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries.\nThe team:\nLedger has secured digital assets for millions of people. Ledger Enterprise brings the same security to institutions. Banks, exchanges, custodians and stablecoin issuers use our platform to hold, move and govern digital assets on infrastructure they control: Vault for self-custody, HSM On-Premises for institutions that need keys inside their own perimeter, TradeLink for off-exchange settlement, and Multisig for on-chain governance.\nYou’ll work closely with Business Development, Solutions Engineering, Product, Legal and Support, covering clients across Europe, the Middle East and Africa. Join a young, international, driven team in one of Ledger’s fastest-growing areas.\nWhat you’ll be doing:\nYou will own a portfolio of institutional clients from signature onward. That covers onboarding, integration, adoption, renewal and expansion. You will be their trusted advisor inside Ledger and their voice in our product roadmap.\nOwn client relationships end to end. Be the primary contact for a portfolio of exchanges, banks, custodians and fintechs, and build relationships from operations teams up to C-level.\n\nDrive integration and adoption. Explain product features clearly, run workshops, and guide clients through technical integration together with our Solutions Engineers.\n\nGrow accounts. Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities. Own your expansion and retention targets.\n\nNegotiate renewals and contracts. Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms.\n\nShape the product. Turn client feedback into clear, prioritised input for Product and influence what we build next.\n\nRun the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early.\n\nRepresent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel.\n\nWhat we’re looking for:\n4+ years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software.\n\nProven experience managing financial institution clients such as banks, asset managers, custodians or payment providers.\n\nA track record of upselling and expanding accounts against targets.\n\nExperience negotiating contracts and renewals with enterprise clients.\n\nComfort with technical conversations: you can explain APIs, integration flows and security concepts without needing an engineer in every meeting.\n\nHands-on experience with digital assets, or a clear and demonstrable interest in the space.\n\nExcellent written and verbal communication in English. You can adapt your message for a CISO, a head of operations or a CFO.\n\nA structured, self-driven way of working. You manage a portfolio without being chased.\n\nNice to have:\nUnderstanding of regulatory frameworks relevant to EMEA clients, such as MiCAR, DORA, the Travel Rule, the Basel crypto-asset standards, FINMA requirements, or Middle East regimes like VARA (Dubai) and ADGM.\n\nFamiliarity with custody and key management concepts like MPC, HSMs and cold/warm/hot wallet setups.\n\nAdditional languages, especially German, French or Arabic.\n\nExperience at a crypto-native firm, a bank’s digital asset desk or a custody provider.\n\nAt Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to:\nFlexible work options - Our hybrid policy allows employees to work from home up to 3 times per week\n\nHealth & Wellness support - Health and Life Insurance.\n\nFinancial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.\n\nCommuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.\n\nLearning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.\n\nFor regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information.\nWe’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.","description_format":"text","description_chars":5679,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":true},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Life insurance"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Web3 & dApps","Crypto Wallets"],"lifecycle":[{"event":"open","at":"2026-10-05T21:48:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":16,"expected_fill_days":72,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/donjonledger-client-success-account-manager","json_url":"https://alion.io/job/donjonledger-client-success-account-manager.json","meta":{"generated_at":"2026-10-22T11:22:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9278,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16103},"rest":"https://alion.io/mcp/rest/get_company?id=16103"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdonjonledger-client-success-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdonjonledger-client-success-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdonjonledger-client-success-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/donjonledger-client-success-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdonjonledger-client-success-account-manager"}]}