{"id":1613622,"url":"https://alion.io/job/donohoe-assistant-front-office-manager","title":"Assistant Front Office Manager","company":{"id":4424065,"name":"Donohoe","domain":"donohoe.com","url":"https://alion.io/company/donohoe-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63000,"max":68000,"currency":"USD","period":"year","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-24T13:05:06Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-22T18:28:53Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"Come join our Front Office team at Holiday Inn Washington DC National Capital Mall!\nWorking at Holiday Inn Washington DC National Mall offers a unique and rewarding experience for several reasons. Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as the Smithsonian museums, the U.S. Capitol, and the Washington Monument. Our central location provides a vibrant and dynamic work environment. Our hotel fosters a supportive and inclusive work environment where teamwork and collaboration are highly valued. Employees are encouraged to bring their unique perspectives and ideas to the table, creating a dynamic and engaging workplace. Holiday Inn Washington DC National Mall is also actively involved in the local community, offering employees the chance to participate in various community service initiatives and events. This engagement not only enriches the community but also provides a sense of purpose and connection for team members.\nOverall, working at Holiday Inn Washington DC National Mall provides a blend of professional growth, excellent benefits, and a vibrant, supportive work culture. It's an exciting place to build a career, where you can thrive both personally and professionally.\nASSISTANT FRONT OFFICE MANAGER\nCompensation: Salary $63,000 - $68,000 annually\nPosition Summary\nOur Assistant Front Office Manager supports the Front Office Manager in daily hotel operations. This role oversees guest services, manages front desk staff, and ensures smooth check-in and check-out processes. Responsibilities include handling guest inquiries and complaints, coordinating with other departments, and maintaining high customer service standards. The role also involves training and mentoring front office employees, managing reservations, and ensuring efficient front office procedures. Ideal candidates will have excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment.*Required: Solid experience in the following areas as Front Desk Agent, Night Auditor, & Reservations. l Salary: $65,000 annually.\nEssential Functions \nResponsible for the operational side of Front Office.\nEnsuring that all staff know procedures and standards required within their sections and keeping workstations tidy at all times.\nBlocking guests' rooms before guest arrival.\nMonitoring and maintaining all guest check-ins.\nProper channeling of all guest complaints received, according to hotel procedures and strict liaison with the Front Office Manager about these complaints.\nDaily review of in-house accounts.\nEnsuring a daily bucket check is done.\nImmediate follow-up of any accounting/guest bill problems.\nEnsure concierge department is fully staffed and guest requests are handled properly.\nWork closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.\nDaily review of audit packs.\nTrain staff and ensure that proper direct-bill and credit-card procedures are in place and followed.\nMonitor posting of guest charges and approve all adjustments to minimize lost revenue (Revenue daily packs).\nEnsure that the proper cash handling policies are in place and being followed.\nAssist FOM in training and monitoring staff on hotel and/or brand standards for guest services.\nAssist FOM in ordering and maintaining Front Office supplies and equipment according to and within budget.\nAssist FOM in maintaining and reporting problems with Front Office POS.\nEstablish effective front office communications and information system through logs, department meetings, and coaching and counseling. Set clear standards for employees and communicate all goals and results.\nAssist the General Manager in resolving guest complaints concerning the Front Office.\nAssist FOM in hiring, training, counseling, and motivating department personnel, payroll administration for department personnel, and conducting all department personnel performance appraisals.\nAdhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.\nEducation and Experience\n*REQUIRED - Solid experience in Front Office including Front Desk, Night Audit, Reservations and Concierge.\nSkills and Abilities\nClear, concise written and verbal communication skills.\nStrong customer service orientation and skills.\nSuperior interpersonal skills. Ability to get along with diverse personalities, tactful and flexible.\nExcellent listening skills\nAbility to stand for a long period of time.\nAbility to work in a fast-paced environment.\nAbility to maintain control and composure in difficult situations and exhibit good judgment.\nBenefits and Perks\nDonohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. * Minimum 32 hours/week to qualify\nWe also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.\nIf you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.","description_format":"text","description_chars":5517,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education","Venues"],"lifecycle":[{"event":"open","at":"2026-10-01T20:24:54Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.2,"p_room":0.28,"age_days":89,"expected_fill_days":28,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":true},"html_url":"https://alion.io/job/donohoe-assistant-front-office-manager","json_url":"https://alion.io/job/donohoe-assistant-front-office-manager.json","meta":{"generated_at":"2026-10-22T20:35:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4682,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4424065},"rest":"https://alion.io/mcp/rest/get_company?id=4424065"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdonohoe-assistant-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdonohoe-assistant-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdonohoe-assistant-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/donohoe-assistant-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdonohoe-assistant-front-office-manager"}]}