{"id":2567901,"url":"https://alion.io/job/donohoe-experienced-front-desk-agent","title":"EXPERIENCED Front Desk Agent","company":{"id":4424065,"name":"Donohoe","domain":"donohoe.com","url":"https://alion.io/company/donohoe-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T19:01:20Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T20:18:54Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Come Join Our Team as an Experienced Front Desk Agent\nDiscover an exciting opportunity to grow your hospitality career at the AC Hotel & Residence Inn Reston, a dynamic dual-property destination where modern sophistication meets welcoming comfort. Conveniently located at the Reston Town Center Metrorail Station, our hotel offers two distinctive guest experiences under one roof, featuring 267 guest rooms, a vibrant rooftop bar, a full-service restaurant serving breakfast and dinner, more than 10,000 square feet of versatile meeting and event space, an indoor heated pool, and a state-of-the-art fitness center. Join our talented team and bring your passion for hospitality to life as you create memorable guest experiences, deliver exceptional service, and help make every meeting, event, and stay truly outstanding!\nOur guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, ensure a smooth check-in, process payments, offer local insights, and pay close attention to detail to provide them with a friction-free experience.\nEXPERIENCED Front Desk Agent\nSalary Range: $17.00 - $19.00 per hour\nPosition Summary\nFront Desk Agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests, and receive payment for services.\nEssential Functions\nCheck guests in and out of the hotel in accordance with hotel and/or brand standards.\nInform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.\nHandle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.\nTake, modify, and cancel guestroom reservations.\nDeal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.\nPerform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.\nNotify housekeeping and maintenance of any reported problems with guestrooms or grounds.\nFollow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.\nMaintain the cleanliness of the Front Office area.\nAdditional Responsibilities\nThe hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.\nEmployees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.\nSkills and Abilities\n Good communication and interpersonal skills.\n Ability to stand for extended periods of time.\n Ability to work in a fast-paced environment.\n Ability to maintain control and composure in difficult situations and exhibit good judgment.\nBenefits and Perks\nDonohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.\n*minimum 32 hours/week to qualify","description_format":"text","description_chars":3346,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T22:18:22Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.593,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/donohoe-experienced-front-desk-agent","json_url":"https://alion.io/job/donohoe-experienced-front-desk-agent.json","meta":{"generated_at":"2026-10-21T21:53:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31151,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4424065},"rest":"https://alion.io/mcp/rest/get_company?id=4424065"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdonohoe-experienced-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdonohoe-experienced-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdonohoe-experienced-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/donohoe-experienced-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdonohoe-experienced-front-desk-agent"}]}