{"id":1613602,"url":"https://alion.io/job/donohoe-front-office-supervisor","title":"Front Office Supervisor","company":{"id":4424065,"name":"Donohoe","domain":"donohoe.com","url":"https://alion.io/company/donohoe-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T19:57:15Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T13:55:04Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Join our team at Hyatt House Washington DC - Convention Center\nFront Office Supervisor\nSalary Range: $25.00 - $27.00 per hour\nPosition Summary\nResponsible for overseeing all Front Desk operations, ensuring smooth and efficient service delivery to guests. This position requires flexibility and availability for various shifts, including morning (AM), evening (PM), and overnight audit shifts. The supervisor will lead and guide the front desk team, manage staff schedules, handle guest inquiries and complaints, and maintain high standards of customer service.\nEssential Functions\n Supervise the operations of the Front Desk.\n Maintain the highest productivity, employee morale, and guest service as possible.\nEnsure that all hotel policies and procedures are followed.\nAssist FOM in the training of employees, including but not limited to guest services, brand standards, hotel policies and procedures, and all POS systems.\nCheck guests in and out of the hotel according to hotel and/or brand standards.\nInform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.\nHandle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.\n Take, modify, and cancel guestroom reservations.\n Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.\nPerform cashier duties, cash travelers’ checks. Post phone charges and other miscellaneous charges to guest accounts.\n Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.\nMaintain cleanliness of the Front Office area.\nTake, modify, and cancel guestroom reservations.\nNotify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.\nAdditional Responsibilities\nThe hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.\nAdhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.\nEducation and Experience\nPrevious hotel front desk experience required.\nPrevious supervisory experience required\nSkills and Abilities\nAbility to stand for extended periods.\nCapability to thrive in a fast-paced environment.\nSkill in maintaining control and composure in challenging situations, demonstrating good judgment.\nStrong communication and interpersonal skills.\nBenefits and Perks\nHyatt House Washington DC - Convention Center is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. * Minimum 32 hours/week to qualify\nWe also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.\nIf you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.","description_format":"text","description_chars":3449,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education","Venues"],"lifecycle":[{"event":"open","at":"2026-10-01T20:24:54Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.529,"p_room":0.75,"age_days":14,"expected_fill_days":20,"reasons":["conf:3","stale_co","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/donohoe-front-office-supervisor","json_url":"https://alion.io/job/donohoe-front-office-supervisor.json","meta":{"generated_at":"2026-10-15T15:25:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4424065},"rest":"https://alion.io/mcp/rest/get_company?id=4424065"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdonohoe-front-office-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdonohoe-front-office-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdonohoe-front-office-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/donohoe-front-office-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdonohoe-front-office-supervisor"}]}