{"id":2196692,"url":"https://alion.io/job/donorbox-customer-success-manager","title":"Customer Success Manager","company":{"id":6272,"name":"Donorbox","domain":"donorbox.org","url":"https://alion.io/company/donorbox","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":["US","CA","MX"],"hiring_countries_total":3,"salary":{"min":50000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-09T19:04:44Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T10:09:57Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Donorbox\nDonorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations.\nOur fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.\nDonorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews - a reflection of the care our team puts into building products that nonprofits trust.\nThe Role\nThe CSM is responsible for engaging Donorbox’s mid-tier customers and new CRM signups who have yet to interact with a company representative. This role bridges Customer Success, Community Engagement, and Growth-helping customers adopt key features, recognize value, and stay connected to Donorbox through education and proactive outreach. Working closely with Customer Success, Sales, Product, and Support, you will guide customers through onboarding and adoption, create and share helpful educational resources, and identify opportunities for expansion or deeper engagement to hand off to the Sales team. You’ll also support knowledge initiatives that strengthen the self-serve experience and community learning for all Donorbox users. This role is key to improving activation rates, increasing product adoption, and fostering stronger customer relationships across the Donorbox ecosystem.\nResponsibilities\nManage relationships with mid-tier customers to ensure continued success and feature adoption.\nAct as the first point of human contact for users who have not yet interacted with a representative.\nConduct onboarding check-ins, webinars, and product walkthroughs to help users achieve first value.\nIdentify upsell or cross-sell opportunities through customer usage analysis and pass qualified leads to Sales.\nPartner with the Product and Customer Operations teams to surface insights, feedback, and improvement opportunities.\nFoster community engagement through online events, user groups, newsletters, and in-app communications.\nMaintain an understanding of new features and updates to share proactively with customers.\nTrack and report on key metrics such as activation rates, engagement levels, NPS/CSAT, and expansion opportunities.\nCollaborate cross-functionally to ensure consistent messaging, smooth customer handoffs, and a unified customer experience.\nProactively reach out to new mid-tier Donorbox signups to guide them through onboarding and activation of our CRM and other key Donorbox products.\nContinuously look for ways to improve the onboarding and engagement experience for all customers.\nQualifications & Experience\nRequired Skills and Qualifications:\nBachelor’s degree or equivalent.\n1-3 years of experience in Customer Success or Account Management (preferably in SaaS or tech).\nStrong communication skills with the ability to guide and educate customers effectively.\nExcellent written and verbal communication skills; empathetic and customer-first approach.\nFamiliarity with CRM and customer success platforms (e.g., HubSpot, Intercom, Gainsight, etc.).\nAbility to interpret customer data to identify trends, risks, and opportunities.\nHighly organized and able to manage multiple accounts, outreach efforts, and content projects simultaneously.\nProactive, self-motivated, and adaptable in a fast-paced, remote environment.\nCollaborative and able to work cross-functionally with Product, Sales, and Support teams.\nPreferred Skills and Qualifications:\nExperience working with nonprofit or fundraising organizations.\nBackground in customer engagement programs.\nExperience hosting webinars, writing customer education content, or creating tutorials.\nFamiliarity with customer onboarding flows and product-led growth strategies.\nPassion for helping mission-driven organizations succeed through technology.\nDetails\nFully remote based in US, Canada, or Mexico\nSalary: 50-70k USD annually + 3-6% commission \nBenefits & Perks\nFully remote work from the comfort of your home\nGenerous time off policy of 21 days (birthday included ), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)\nEmployer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life\n401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%\nReimbursement package for home office expenses and professional development, up to $1.5k\nEligibility for employee equity plan (stock options)\nWellness program with fitness and mindfulness classes\nLove your work and our mission of serving nonprofits!\nThe Application Process\nWe have 6 stages:\nApply here and fill out our questions to tell us about you!\nPrescreen Call with the Talent Team\nInterview with Hiring Manager\nAssignment\nPanel/Final Interview\nBackground & Reference Checks\nIf this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!\nThis employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit www.e-verify.gov.","description_format":"text","description_chars":5510,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Home office","Professional development","Retirement plans","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-10-09T19:46:08Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.799,"p_room":0.75,"age_days":7,"expected_fill_days":10,"reasons":["conf:0","win:late","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/donorbox-customer-success-manager","json_url":"https://alion.io/job/donorbox-customer-success-manager.json","meta":{"generated_at":"2026-10-18T11:58:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6272},"rest":"https://alion.io/mcp/rest/get_company?id=6272"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdonorbox-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdonorbox-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdonorbox-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/donorbox-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdonorbox-customer-success-manager"}]}