{"id":916061,"url":"https://alion.io/job/donornetworkwest-senior-donation-coordinator","title":"Senior Donation Coordinator","company":{"id":673107,"name":"Donor Network West","domain":"donornetworkwest.org","url":"https://alion.io/company/donornetworkwest","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":26,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":1869,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":40,"max":49,"currency":"USD","period":"hour","gross":null,"usd_annual":98000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T19:11:28Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-12T01:26:28Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":57},"description":"POSITION SUMMARY\nThe Senior Donation Coordinator (SDC) is a key member of a dedicated team that helps transform loss into hope by facilitating the gift of life through tissue donation. As the first point of contact in the donation process, the SDC is responsible for receiving donor referrals, assessing donation suitability, coordinating cases, engaging with grieving families, serving as the primary liaison with the tissue recovery and logistics departments, and ensuring every opportunity for donation is maximized. This role is vital in fulfilling DNWest’s mission to save and heal lives through the selfless generosity of donors and their families.\nOperating in a 24/7/365, fast-paced environment, the SDC collaborates with donor families, hospitals, hospices, medical examiners/coroners, funeral homes, tissue processing partners, Donor Operations Management, recovery staff, organ clinical staff, logistics staff, the Learning and Development Department, and other key individuals and groups to facilitate donation with efficiency, accuracy, and compassion.\nAs subject matter experts in Donation Discussion, SDC’s collaborate with Donation Coordinator Field Trainers to provide training, guidance, and support to Donation Coordinators. They have a key role in developing the skills necessary for effective Donation Discussions, ensuring that trainees are equipped to engage with donor families with professionalism, empathy, and confidence.\nSDC’s are invaluable resources for all Donation Coordinators, providing guidance and support while also taking on floor management responsibilities and delegating daily tasks to ensure operational efficiency.\nThe SDC’s work is not just a job - it’s a mission. Every decision and every action have the power to touch hundreds of thousands of lives through the gift of donation.\nESSENTIAL JOB DUTIES AND RESPONSIBILITIES\nGeneral\nIdentifies process errors that may necessitate additional staff training.\nMaintains knowledge of department quality assurance standards, processes, and procedures identifying and correcting authorization paperwork errors while providing real-time staff training as needed.\nEvaluates administrative departmental situations, making sound, appropriate decisions and effectively communicating with relevant parties.\nKeeps management informed of any variances or discrepancies.\nMaintain compliance with all DNWest and regulatory requirements by completing Learning Management System (LMS) trainings on time.\nAttend all mandatory trainings, team meetings, and professional development sessions.\nEnsures timely completion of chart corrections as required.\nContributes to and fosters a positive work environment while consistently promoting Ideal Team Player concepts.\nRemains adaptable and open to change while actively supporting and encouraging team members through transitions to ensure a smooth adjustment.\nTraining and Development\nServes as a subject matter expert in Donation Discussion.\nTrain staff on effective communication strategies to educate families about tissue donation while demonstrating empathy and professionalism.\nEnsure trainees understand policies for conducting Donation Discussions with legally appropriate individuals and obtaining authorization.\nFacilitate role-play scenarios to develop staff competency in performing medical and social history interviews.\nProvide coaching on delivering compassionate support to grieving families while guiding them through the donation process.\nImplements structured training programs for staff, ensuring competency in Donation Discussion.\nConducts ongoing education and competency assessments in Donation Discussion ensure continuous professional development and compliance with organizational and regulatory standards.\nProvide one-on-one coaching and mentorship to team members, offering constructive feedback and skill enhancement opportunities.\nCollaborates with Donor Operations Management and Donation Coordinator Field Trainer to identify training needs, track progress, and develop solutions for performance improvement.\nFacilitate continuing education sessions and on-the-job training to reinforce Donation Discussion best practices and skill enhancement opportunities.\nServe as the first point of escalation for Donation Coordinators during training, offering real-time coaching and support.\nWorks closely with Donation Coordinator Field Trainers to identify operational trends and inform management of policy or procedural variances.\nDocuments training progress, performance trends, and competency assessments, providing data-driven recommendations for enhancement in Donation Discussion.\nEngages in regular check-ins and feedback sessions with the Learning and Development Department, Donation Coordinator Field Trainers, and Donor Operations Management to align Donation Discussion training initiatives with organizational goals.\nCreates a supportive learning environment to foster trainee success and professional environment.\nActively participates in the train-the-trainer program and contributes to best practices in learning and development.\nIdentifies process errors and implements corrective training measures to enhance staff performance and operational efficiency.\nReferral Intake\nApproach each case with a “rule in vs rule out” mindset while conducting all responsibilities, ensuring no opportunity for donation is missed.\nReceive and process inbound referral calls and emails from hospitals, hospices, and medical examiner/coroner’s offices.\nAccurately document all referral details in iTransplant (iTX) to ensure seamless case progression.\nConduct preliminary medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines.\nCase Coordination and Donor Screening\nServes as the primary liaison between Donor Operations, recovery teams, logistics staff, hospitals, medical examiners/coroners, funeral directors, and processing partners to coordinate the donation process.\nReviews all associated clinical data, social data, and case notes in iTransplant (iTX) to anticipate and meet processors’ needs.\nIdentify and resolve missing or incomplete documentation before recovery proceeds.\nEnsures the suitability, timely recovery, and maximal yield of donated tissues, while adhering to regulatory requirements, medical, and ethical standards.\nObtains and documents all relevant information appropriately and thoroughly throughout the entirety of a case to maximize donation opportunities.\nOffer suitable tissue to processing partners and accept tissue for recovery on behalf of select partners.\nConduct comprehensive medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines.\nDiscusses screening information with Donor Operations Management as appropriate\nCollaborates with Logistics team to have donor transported to recovery location.\nFamily Care Specialist - Donation Discussion\nUtilize available resources to maximize the opportunity to inform and guide families about tissue donation with a goal of obtaining authorization.\nConduct donation discussions with the legally appropriate individual, securing consent for donation per DNWest policies.\nPerform detailed medical and social history interviews to ensure a safe and reliable tissue supply.\nProvide compassionate and professional support to grieving families, helping them honor their loved one’s legacy through donation.\nAdvanced Coordination and Leadership Skills\nEffectively delegates daily tasks among team members to ensure an equitable distribution of workload, optimizing efficiency and maintaining operational effectiveness.\nConducts comprehensive Pre-Approach Reviews (PARs) to provide guidance, ensure accuracy, and verify the completion of necessary information.\nServes as the first level of escalation for all Donation Coordinator roles, providing guidance for questions and concerns.\nEscalates issues to the Manager on Duty (MOD) as needed.\nAdheres to all policies and procedures, including shift pass reporting and escalation protocols.\nExhibits a strong sense of urgency to ensure optimal timeframes for transplant.\nCollaborates with appropriate DNWest staff to maximize resources and reduce inefficiencies.\nParticipates in daily huddles with recovery and logistics teams.\nCoordinates recovery location with recovery staff.\nUpdates and maintains recovery outcomes for completed cases while coordinating with the Logistics Department to ensure the timely transport of donors to their final destination, upholding donor dignity at all times.\nManages the Organ Board to ensure all potential tissue cases are identified and appropriately addressed.\nDelivers constructive feedback and training opportunities in a professional and supportive manner to foster team development and continuous improvement.\nDevelops and maintains strong leadership soft skills while demonstrating effective floor management to ensure seamless operations and team support.\nDONOR NETWORK WEST STAFF EXPECTATIONS\nSupports the vision, mission, and values of DNWest in every aspect of performance.\nAchieves strategic initiatives by providing constructive feedback and offering solutions to workplace challenges or obstacles.\nForesees challenges, is proactive, and uses sound judgement and best practices when solving problems and making decisions.\nConducts work professionally and collaboratively and provides excellent customer service.\nPositively adapts to change, supports new initiatives, and is creative/innovative.\nDemonstrates emotional intelligence by having respectful interactions that bring about productive communication.\nPartners with internal and external contacts in a constructive manner to achieve goals.\nCollaborates with leadership and peers to set professional and personal development goals; and actively works to achieve them.\nWorks in a safe, secure, legal, and professional manner in the workplace.\nAdheres to DNWest’s policies and code of conduct.\nQUALIFICATIONS\nMinimum 5 years of experience with approaching grieving families and a profound ability to secure tissue authorizations at DNWest or an AATB accredited OPO/Tissue Bank.\nTotal number of authorized cases year over year averaging a minimum of 375.\nSkilled in fostering an environment that promotes learning and the application of technical concepts and terminology.\nAble to communicate clearly and kindly, while effectively giving and receiving constructive feedback.\nAbility to communicate and present information effectively and concisely within a team environment.\nAwareness of, or willingness to learn, standard practices in presentation, facilitation, and following facilitator guides for established training.\nWillingness to learn and apply adult learning theory and the impact of curriculum and assessment design.\nDemonstrated excellence in all essential functions of the Donation Coordinator I, II, and III roles.\nPossess advanced knowledge of disease processes and related conditions.\nMust be able to effectively maneuver through multiple computer programs operating at the same time while sitting for long hours, must be able to stay focused and attentive. These programs include, but are not limited to, computers, office equipment, telephonic management systems, electronic medical records, and Microsoft Office systems.\nStrong organizational and time management skills with the ability to prioritize tasks independently and collaboratively.\nExcellent communication skills to interact professionally with grieving families, hospital staff, funeral homes, medical examiners/coroners, and processing partners.\nAbility to think critically, solve problems, and adapt in a fast-paced, high-stakes environment.\nMust have strong team building, prioritization, and strategic skills, with the ability to collaborate effectively and foster a positive work environment with DNWest staf...","description_format":"text","description_chars":12651,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blood & Tissue Banks"],"lifecycle":[{"event":"open","at":"2026-09-14T20:11:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":57,"expected_fill_days":1869,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":98000,"is_top_pay":true},"html_url":"https://alion.io/job/donornetworkwest-senior-donation-coordinator","json_url":"https://alion.io/job/donornetworkwest-senior-donation-coordinator.json","meta":{"generated_at":"2026-11-12T05:09:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11286,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673107},"rest":"https://alion.io/mcp/rest/get_company?id=673107"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdonornetworkwest-senior-donation-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdonornetworkwest-senior-donation-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdonornetworkwest-senior-donation-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/donornetworkwest-senior-donation-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdonornetworkwest-senior-donation-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":916061}},{"tool":"search_jobs","arguments":{"company":"donornetworkwest.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":916061},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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