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Команда внедрения запускает клиента. Дальше клиент переходит к вам - чтобы он пользовался системой каждый день и оставался с нами.\n Что делать:\n Быть основным контактом для уже внедрённых клиентов.\n Отвечать на вопросы HR и бухгалтеров по работе в системе - в чате, по телефону, на коротких созвонах. Простое решать сразу, сложное передавать в поддержку и доводить до ответа.\n Помогать, когда у клиента что-то меняется: новое юрлицо, новая политика отпусков, новый документ, изменение структуры.\n Следить, кто перестал пользоваться системой, и выходить к клиенту первым.\n Обучать новых сотрудников на стороне клиента.\n Передавать обратную связь продукту и вести базу знаний.\n Желательно\n Опыт работы с клиентами в B2B: поддержка, аккаунт-менеджмент, внедрение.\n Понимание кадрового делопроизводства в РК. 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