{"id":2925734,"url":"https://alion.io/job/doola-customer-care-agent","title":"Customer Care Agent","company":{"id":20871,"name":"Doola","domain":"doola.com","url":"https://alion.io/company/doola","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chile","Philippines","Argentina"],"countries":["CL","PH","AR"],"hiring_countries":["CL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-20T12:40:25Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T12:55:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About doola\ndoola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.\nAbout the Role\nWe're looking for a proactive and reliable Customer Care Agent to join our growing team. In this role, you'll be the front line of communication with our customers, delivering fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.\nKey responsibilities\nProvide real-time support to customers via email and phone\nManage and resolve customer inquiries in a timely, friendly, and professional manner\nMaintain accurate records of customer interactions and follow-ups\nEscalate complex issues appropriately while keeping the customer informed\nMeet response time, resolution, and customer satisfaction KPIs\nTake initiative to improve internal processes and customer experiences\nStay up-to-date on product updates, policies, and procedures\nSkills and qualifications\n2+ year of experience in a customer service role (chat or phone support preferred)\nStrong written and verbal communication skills\nAbility to stay organized and meet deadlines in a dynamic, often ambiguous environment\nComfortable handling multiple conversations or tasks simultaneously\nExcellent problem-solving skills and attention to detail\nSelf-starter with a strong sense of ownership and follow-through\nBonus qualifications\nExperience working with HubSpot, Intercom, or other help desk software\nStartup or high-growth environment experience","description_format":"text","description_chars":1866,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Accounting & Bookkeeping Services"],"lifecycle":[{"event":"open","at":"2026-10-20T13:27:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":150,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/doola-customer-care-agent","json_url":"https://alion.io/job/doola-customer-care-agent.json","meta":{"generated_at":"2026-10-24T14:31:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20871},"rest":"https://alion.io/mcp/rest/get_company?id=20871"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdoola-customer-care-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdoola-customer-care-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdoola-customer-care-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/doola-customer-care-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdoola-customer-care-agent"}]}