Associate Manager, New Verticals Strategy & Operations - Merchant Finance

About the Team

New Verticals is building DoorDash’s business beyond restaurants into categories like grocery, convenience, alcohol, and retail. Our Strategy & Operations team turns high-level goals around selection into clear plans and day-to-day execution for our merchants by partnering with product, finance, tax, operations, sales, and support. We focus on merchant experience, building sophisticated financial operating models and reliable reconciliation across New Verticals merchants in the US, while also considering the needs of global enterprise merchants.

About the Role

This role owns the core systems and processes that make sure Enterprise New Verticals merchants are billed, taxed, and paid accurately and consistently. You will sit at the intersection of product, finance, tax, and go-to-market teams to translate merchant needs into product requirements and operational workflows, and to make sure changes land cleanly for the field. In your first months, you will learn our current fee, tax, and payout structures, take over key recurring workflows, and then lead improvements that reduce issues and improve clarity for merchants and internal teams. Over time, you will shape how we launch and iterate on merchant-facing features that affect money flows in New Verticals.

You will report into the Senior Manager, Enterprise New Verticals on our New Verticals Onboarding & Excellence team in our Merchant Strategy and Operations organization.

You’re excited about this opportunity because you will…

• Lead key workflows for merchant fees, billing, payouts, and tax application for U.S. Enterprise New Verticals merchants, with consideration for global enterprise merchants.
• Own the Merchant Finance Product Roadmap, acting as the Product Operations partner and voice of the New Verticals merchant in product prioritization discussions related to invoicing, tax, and payouts.
• Design and improve processes and products to triage and resolve payment, invoicing, and tax issues, including clear ownership, routing, and escalation paths.
• Support product builds from idea to launch with business cases, success metrics, and rollout plans for merchant-facing changes.
• Create and maintain clear internal documentation and communications so Partner Managers and downstream Accounting and Support teams can explain changes and handle questions from merchants.

We’re excited about you because…

• You have 5-10 years of experience in strategy and operations, business operations, consulting, product operations, or similar analytical roles.
• You are comfortable working with financial concepts like pricing, fees, discounts, taxes, and payouts, and partnering closely with finance and tax teams.
• You can structure ambiguous merchant or payment problems, work across teams to find root causes, and drive a clear plan to fix them (or use AI to fix the issue yourself).
• You can work with data (for example in spreadsheets or SQL) to size problems, build simple models, and track performance of your work.
• You communicate clearly in writing and in meetings, and you can explain complex topics in simple, direct language to different audiences. 
• You have experience leading and influencing multiple teams and senior leadership through complex, highly-cross-functional projects.

Applications for this position are accepted on an ongoing basis.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$105,400—$155,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring - learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.