{"id":2130599,"url":"https://alion.io/job/doorstead-maintenance-specialist","title":"Maintenance Specialist","company":{"id":171782,"name":"Doorstead","domain":"doorstead.com","url":"https://alion.io/company/doorstead","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":95,"open_postings":31,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":230,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6980},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Google Workspace","optional":true},{"name":"Miro","optional":true},{"name":"Notion","optional":true}],"status":"live","first_seen_at":"2026-10-08T22:19:22Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-10T23:03:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our Company\nDoorstead is a full-service, digitally-driven tenant placements company that puts both the owner and tenant customers at the center of what they do. In 5 years of operations, we’ve booked 60M+grossrents,indexed rental prices for over 10MM properties,and raised from the investors who backed Redfin with participation from executives at Opendoor and Uber. We believe that without the smart, hard-working individuals who make up our winning team, we would not be where it is today. We have a once-in-a-lifetime opportunity to reimagine an entire industry and create the right way for today.\nThe Role\nThe Maintenance Specialist is a senior member of Doorstead's Maintenance Operations Team, responsible for resolving our most sensitive, complex, and costly maintenance situations while guiding and supporting Maintenance Coordinators. You will own high-stakes escalations, including habitability issues and time-sensitive or high-cost repairs, and ensure they are handled with urgency, sound judgment, and care for tenants and owners. You will manage vendor relationships, apply strong cost awareness to protect owner value, and turn what you learn into SOPs and best practices that raise the standard for the whole team.\nHow the Work Flows\nEscalation Intake and Assessment: Take on escalated cases from Coordinators and Tenant and Owner Support Teams. Assess urgency, habitability risk, financial exposure, and the needs of each party before acting.\nScoping and Cost Review: Evaluate repair scope, compare estimates, and challenge inflated or out-of-scope quotes. Recommend cost-effective solutions and prepare clear, well-supported approval requests for owners.\nVendor Selection and Management: Assign and direct qualified vendors for complex or urgent work, set expectations on timeline and quality, and escalate or replace vendors who fall short.\nStakeholder Communication: Lead communication with tenants, owners, and internal teams on sensitive cases, providing clear updates at defined touchpoints and de-escalating where needed.\nResolution and Quality Assurance: Verify completion through inspection, photos, invoices, and feedback. Confirm the underlying issue is resolved, and close out only when documentation is complete.\nDocumentation and Improvement: Analyze escalation trends, vendor performance, and cost patterns. Turn lessons learned into new or updated SOPs, checklists, and best practices, and roll them out to the team.\nResponsibilities\nOwn and resolve sensitive escalations, including habitability issues, complex repairs, and time-sensitive or costly work, in line with SLAs and compliance requirements.\nManage communication with escalated tenants and owners, de-escalating tense situations while protecting the relationship and Doorstead's standards.\nDraft, maintain, and continuously improve SOPs, playbooks, templates, and best practices for maintenance workflows, escalation handling, vendor management, and cost review.\nIdentify process gaps and recurring issues, and translate them into clear, actionable documentation that Coordinators can follow consistently.\nProvide day-to-day guidance, coaching, and oversight to Maintenance Coordinators, including case consultation, workload support, and quality reviews of work orders and communications.\nTrain and onboard new Coordinators, using SOPs and best practices as the foundation, and gather feedback to keep documentation current.\nReview and approve repair scopes and estimates within defined authority, and recommend cost-saving alternatives without compromising quality or safety.\nBuild and maintain strong vendor relationships, including onboarding, performance tracking, rate negotiation, and accountability to quality and timeline standards.\nTrack CSAT, SLA adherence, repair costs, and escalation volume, and report on trends and risks to leadership.\nPartner with the Support Teams on complex cases and cross-functional initiatives.\nEmbody Doorstead's values and team culture (Athlete, Lifelong Learner, Troupe, Pioneer).\nRequirements\n2+ years of experience in property management, maintenance coordination, or a similar operations role, including time handling escalations.\nProven experience managing sensitive or high-pressure situations, including habitability issues and upset parties.\nStrong cost awareness, with the ability to evaluate estimates, spot out-of-scope or inflated quotes, and make sound financial recommendations.\nDemonstrated vendor management skills, including relationship building, negotiation, and performance accountability.\nExperience mentoring, coaching, or informally leading team members.\nExperience writing or improving SOPs, process documentation, or training materials, with the ability to make complex workflows clear and easy to follow.\nStrong written and verbal English communication skills.\nProcess-oriented, with excellent attention to detail and documentation.\nDecisive, proactive, and comfortable making judgment calls under time pressure.\nPrior experience as a virtual assistant or remote worker.\nReliable internet connection.\nFlexible schedule.\nNice to Have\nExperience with work order or property management software.\nFamiliarity with SLAs, CSAT, and ticketing systems.\nWorking knowledge of habitability standards and landlord-tenant requirements.\nBasic knowledge of building systems and repair trades.\nExperience building process documentation in tools like Notion, Miro, or Google Workspace.\nOur Values\nAn owner mentality with high empathy and customer obsession\nAn athlete mindset focused on deliberate practice and building momentum\nA lifelong learner who has an internal compass and believes in radical candor\nA member of a troupe that believes we’re better together and it is important to be on time, every time\nA pioneer who fearlessly breaks through challenges and believes in working hard, smart, and being disciplined.\nBenefits\nFlexibility: We believe in a flexible work-life balance and offer the option to work remotely from anywhere with an internet connection.\nWellness Leave: International Coordinators will earn eight (8) hours of bonus pay per calendar month to support their ability to take time off for well-being purposes, family-related reasons, sick leave, etc. This wellness bonus will be distributed as four (4) hours of pay included in each of their bi-monthly paychecks, totaling eight (8) hours of bonus pay each calendar month.\nNew Parent Leave: As part of Doorstead's commitment to supporting family formation, we offer ten (10) days of New Parent Bonus for new parent leave. 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