Forward Deployed Engineering Lead

Join Doppel as a Forward Deployed Engineering Lead, where you'll be responsible for onboarding our largest enterprise customers and driving the technical direction of the Forward Deployed Engineering team. You'll work directly with customers, build end-to-end solutions, and turn field work into product. This role requires strong technical judgment, customer-facing technical depth, and a solid software engineering foundation.

Missions

• Lead the technical direction of the Forward Deployed Engineering team, mentoring engineers and driving complex projects.
• Own the onboarding process for enterprise customers, working directly with them to understand their needs and scope technical solutions.
• Build end-to-end solutions, architecting, building, and debugging across various systems and platforms to ensure successful integration.

Profil recherché

- High agency in ambiguity. You cut through organizational and technical blockers to get things done. You figure out who to pull in across Sales, Customer Success, Product, and Engineering, chase down missing context, and create the connections and processes needed to move customer problems from ambiguity to production

- Product instincts. You recognize patterns across customer needs and know when something should remain customer-specific versus becoming a reusable product or platform capability

- Customer-facing technical depth. You've worked directly with complex enterprise customers, can uncover technical needs, and can turn ambiguous problems into scoped production systems

- Strong technical judgment and communication. You can move comfortably between a customer call, system design, debugging with an engineer, and working with Product on what should be built next

- Strong software engineering foundation. 6+ years building and shipping production software, with the technical depth to make architecture decisions and contribute directly to the codebase

- Experience with enterprise systems. You're comfortable working across APIs, webhooks, identity and authentication (OAuth, SAML, SCIM), and enterprise infrastructure. Experience with security platforms or SIEM/SOAR ecosystems is a plus

- AI-native mindset. Experience building with LLMs, agents, or AI-powered workflows is a plus, but we're most interested in engineers who are excited to use AI to change how technical customer work gets done

- Technical leadership experience. You've set technical direction, mentored engineers, and driven complex projects while remaining hands-on