{"id":2505749,"url":"https://alion.io/job/doppel-mid-enterprise-customer-success-manager-2","title":"Mid-Enterprise Customer Success Manager","company":{"id":1778602,"name":"Doppel","domain":"doppel.com","url":"https://alion.io/company/doppel-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-25T21:07:30Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T08:02:49Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About Doppel\nDoppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection and Human Risk Management, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale.\nBacked by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges.\nThe Role\nAt Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.\nWe are looking for a Mid-Enterprise Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel’s platform. In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.\nWhat You Will Do\nOwn a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders\nGuide customers through onboarding, adoption, and renewal to ensure consistent value realization\nProactively monitor account health, identify risks early, and take action to mitigate churn\nDrive product adoption through training, enablement, and best practices\nPartner with Sales to identify and execute on upsell and expansion opportunities\nLead customer conversations (including business reviews) that highlight impact, outcomes, and ROI\nOperate efficiently across a high-volume book of business using scalable processes and tools\nCollaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience\nSurface customer feedback and insights to influence product and operational improvements\nWhat We Are Looking For\n2-5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity\nStrong ability to manage multiple accounts while prioritizing effectively and driving outcomes\nExcellent communication and relationship-building skills with both technical and non-technical stakeholders\nExperience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities\nExperience with data-driven decision making and account health tracking\nTraits that set you apart:\nA proactive problem solver who identifies issues early and takes ownership to resolve them\nLeads by example-demonstrates accountability, follow-through, and a high standard of execution\nResourceful and adaptable, able to navigate ambiguity and find solutions independently\nCustomer-first mindset with a strong sense of urgency and bias toward action\nCurious and motivated to continuously learn and improve\nCandidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.\nThe base salary range for this role is $100,000-$110,000 with commissions, equity participation, and comprehensive benefits.\nExact compensation will be commensurate with experience and location.\nWe are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.\nSalary Range\n$100,000—$110,000 USD","description_format":"text","description_chars":4238,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Email Security","Brand Protection & Anti-Counterfeiting"],"lifecycle":[{"event":"open","at":"2026-10-14T07:14:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":0.9,"age_days":23,"expected_fill_days":61,"reasons":["conf:1","velocity","win:mid","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/doppel-mid-enterprise-customer-success-manager-2","json_url":"https://alion.io/job/doppel-mid-enterprise-customer-success-manager-2.json","meta":{"generated_at":"2026-10-19T08:49:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1778602},"rest":"https://alion.io/mcp/rest/get_company?id=1778602"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdoppel-mid-enterprise-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdoppel-mid-enterprise-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdoppel-mid-enterprise-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/doppel-mid-enterprise-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdoppel-mid-enterprise-customer-success-manager-2"}]}