{"id":2505707,"url":"https://alion.io/job/doppel-renewals-manager","title":"Renewals Manager","company":{"id":1778602,"name":"Doppel","domain":"doppel.com","url":"https://alion.io/company/doppel-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-02-19T21:38:41Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T17:36:27Z","board_verified":true,"closed_at":null,"days_open":247,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":247},"description":"About Doppel\nDoppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, Doppel is a rapidly growing Series C company helping customers stay ahead of modern digital threats.\nThe Role\nWe are hiring our first dedicated Renewals Manager to build and run the renewals function at Doppel. \nThis is a builder role and a hands-on commercial role. You will not inherit a finished renewals organization or simply administer contracts. You will design the operating model while personally owning renewal execution across our customer base.\nYou will establish the systems, processes, forecasting discipline, commercial guardrails, segmentation, and cross-functional handoffs required to make renewals predictable and scalable. At the same time, you will be directly responsible for moving renewals from early planning through commercial negotiation, procurement, signature, and close.\nYou will partner closely with Customer Success Managers, Account Executives, CS Operations / RevOps, Deal Desk, Finance, Legal, and channel partners. Customer Success will continue to own customer value, adoption, health, and risk-recovery plans. You will own the commercial renewal motion and renewable ARR.\nThis is initially an individual-contributor role, with the opportunity to help define how the renewals organization should evolve as Doppel scales.\nWhat You Will Do\nBuild the Renewals Function\nDesign and implement Doppel's scalable renewals operating model, including lifecycle stages, ownership, exit criteria, escalation paths, and rules of engagement.\nEstablish renewal motions for strategic, core, scaled, direct, channel, and auto-renewal customers.\nBuild a forward-looking renewal forecasting and inspection cadence that gives leadership reliable visibility into renewable ARR, expected renewals, churn, contraction, timing risk, and commercial blockers.\nDefine clear renewal stages, forecast categories, risk definitions, and Salesforce data requirements so the renewal book can be inspected consistently.\nDevelop playbooks, templates, customer and partner cadences, dashboards, reporting, and repeatable commercial workflows.\nPartner with Deal Desk, Finance, Legal, Sales, and CS leadership to define commercial guardrails for standard uplifts, multi-year agreements, co-terming, concessions, downsells, payment terms, and non-standard exceptions.\nEstablish consistent churn and contraction reason codes and use renewal data to identify systemic retention risks and improvement opportunities.\nIdentify opportunities to automate renewal opportunity creation, reminders, quoting, risk detection, reporting, and administrative work using Salesforce, customer-success tooling, and AI.\nContinuously refine the model as renewal volume and complexity grow, including recommending when additional renewal capacity or specialized coverage is required.\nRun the Renewal Business\nPersonally own the end-to-end commercial renewal lifecycle across Doppel's customer base, from early planning through quote, negotiation, procurement, signature, and close.\nMaintain a forward-looking view of the renewal book and ensure upcoming renewals are identified, validated, and actively managed well in advance of expiration.\nLead customer-facing renewal conversations covering pricing, uplift, term, multi-year options, scope changes, downsell, procurement, and contract execution.\nOwn standard renewal quotes and commercial execution, routing non-standard pricing or terms through DealHub and the appropriate approval process.\nMaintain an accurate renewal forecast and provide evidence-based visibility into expected outcomes, churn and contraction exposure, timing risk, and blockers.\nPartner with CSMs to translate account health, adoption, business outcomes, support history, stakeholder changes, and competitive signals into the renewal strategy.\nIdentify renewal risk early and drive the commercial components of mitigation plans alongside the CSM, AE, leadership, and executive sponsor.\nCoordinate partner-led renewals and ensure Doppel, the partner, CSM, and AE are aligned on timing, pricing, scope, customer communication, and remaining steps to close.\nPartner with AEs on combined renewal-and-expansion motions. Renewals remains accountable for the existing renewable ARR and renewal execution; the AE owns incremental expansion ARR. Together, you will create one coordinated customer-facing commercial strategy.\nManage complex renewal structures including multi-year terms, co-terming, product changes, pricing adjustments, and approved commercial exceptions.\nKeep Salesforce accurate and current as the single source of truth for renewal amount, forecast category, risks, next steps, owners, commercial status, and expected close timing.\nEnsure signed renewals become clean, billable transactions by coordinating PO requirements, billing contacts, subscription dates, payment terms, invoice schedules, and other required information with Finance.\nAnalyze churn, contraction, uplift realization, multi-year adoption, late renewals, forecast variance, and other renewal patterns and turn those insights into improvements to the operating model.\nWhat We Are Looking For\n5+ years of experience in SaaS renewals, account management, customer success, or another commercial post-sale role, with meaningful direct ownership of renewals.\nDemonstrated experience owning a renewal target or book of business and delivering strong retention outcomes with disciplined forecasting.\nExperience building or materially improving a renewals process, operating model, playbook, forecast methodology, or commercial cadence-not simply operating within an established one.\nExperience in cybersecurity or another complex B2B SaaS environment involving enterprise customers, channel partners, procurement, and legal stakeholders.\nStrong commercial judgment and negotiation skills across pricing, term, uplift, concessions, multi-year agreements, procurement, and contract execution.\nAbility to operate both strategically and tactically: you can design the process, build the dashboard, negotiate with a customer, inspect a forecast, and chase a signature when needed.\nAbility to distinguish customer-value risk from commercial or transaction risk and mobilize the right cross-functional team for each.\nStrong executive communication skills: concise, credible, comfortable with senior customer stakeholders, and effective in high-pressure commercial situations.\nStrong analytical skills and operational rigor, with the ability to manage a large number of concurrent renewal dates without losing the strategic context of the account.\nStrong Salesforce fluency; experience with CPQ / DealHub-style quoting, forecasting tools, customer-success platforms, and contract workflows is highly valuable.\nComfort operating in a fast-growing environment where roles and processes are evolving and you are expected to create structure rather than wait for it.\nWhy Join Doppel\nCompetitive compensation and meaningful equity; $120,000 - $130,000 OTE\nFlexible work environment.\nComprehensive health benefits, PTO, and parental leave.\nOpportunity to build a critical recurring-revenue function from the ground up and have a direct impact on how Doppel scales.\nSuccess Measures\nStrong Gross Revenue Retention and achievement of Doppel's renewable ARR target.\nHigh percentage of renewals completed on or before the contractual renewal date.\nReliable renewal forecast accuracy with risks identified early enough for the business to act.\nConsistent realization of approved renewal uplifts and increased adoption of multi-year agreements where appropriate.\nReduced late-stage surprises, emergency extensions, and renewals entering the final 30 days without a clear path to close.\nClear visibility into churn and contraction drivers with measurable improvements based on those insights.\nConsistent execution of direct, channel, and auto-renewal motions with clean ownership and handoffs.\nA scalable, documented renewals operating model that reduces administrative burden on CSMs and allows them to spend more time driving customer value.\nClean handoffs from signed renewal to Finance, with accurate contracts, dates, PO information, billing contacts, and payment terms.\nA clear recommendation for how the Renewals function should scale as Doppel's customer base and renewable ARR grow.\nSalary Range\n$120,000—$130,000 USD","description_format":"text","description_chars":8630,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Email Security","Brand Protection & Anti-Counterfeiting"],"lifecycle":[{"event":"open","at":"2026-10-14T07:14:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.537,"p_room":0.28,"age_days":247,"expected_fill_days":61,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/doppel-renewals-manager","json_url":"https://alion.io/job/doppel-renewals-manager.json","meta":{"generated_at":"2026-10-25T17:52:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25564,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1778602},"rest":"https://alion.io/mcp/rest/get_company?id=1778602"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdoppel-renewals-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdoppel-renewals-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdoppel-renewals-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/doppel-renewals-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdoppel-renewals-manager"}]}