{"id":2505750,"url":"https://alion.io/job/doppel-technical-customer-engineer","title":"Technical Customer Engineer","company":{"id":1778602,"name":"Doppel","domain":"doppel.com","url":"https://alion.io/company/doppel-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Jira","optional":true},{"name":"Linear","optional":true}],"status":"live","first_seen_at":"2026-09-16T16:14:50Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-14T18:33:07Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"About Doppel\nDoppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation.\nBacked by leading investors including Andreessen Horowitz and Bessemer Venture Partners, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges.\nThe Role\nWe are looking for a highly technical, customer-facing Technical Customer Engineer to serve as an escalation point and a resource across Doppel’s post-sales organization.\nYou will sit between frontline Customer Support and specialist teams such as Solutions Architecture, Product, and Engineering. You will own advanced technical investigations that require deeper product knowledge, troubleshooting, or technical judgment before specialist escalation is necessary.\nYou will also partner closely with Customer Success Managers as a hands-on technical resource for integrations, reporting, configuration, and other complex customer needs.\nThis role is ideal for someone who enjoys solving difficult customer problems, working directly with technical stakeholders, and communicating complex technical concepts clearly to both technical and non-technical audiences. You will also turn recurring technical work into repeatable solutions that can ultimately be handled by frontline Support or customer self-service.\nWhat You Will Do\nResolve Advanced Technical Issues\nServe as an escalation point for complex issues that cannot be resolved by frontline Customer Support.\nPerform deep technical investigation across platform configuration, integrations, alert behavior, workflows, reporting, and other complex customer scenarios.\nReproduce issues, gather evidence, identify likely root causes, and distinguish between configuration problems, expected behavior, product defects, and specialist-owned work.\nResolve complex technical issues directly whenever possible, not simply prepare them for escalation.\nEscalate to Solutions Architecture, Product, or Engineering only after completing the required technical investigation and documenting a clear, specific request.\nMaintain ownership of the technical investigation through resolution or a clear handoff, and communicate findings to Support, Customer Success, and other internal stakeholders.\nPartner with Customer Success\nServe as a technical resource to CSMs on complex customer questions, technical risks, and platform needs.\nParticipate in customer-facing technical discussions when deeper product or integration expertise is required.\nHelp CSMs understand technical constraints, available solutions, and appropriate next steps without taking over commercial account ownership.\nSupport technically complex customer initiatives that require coordination across multiple Doppel teams.\nDeliver Technical Services\nSupport customer integrations, including APIs, authentication, data flows, SSO, and other supported platform connections.\nBuild and troubleshoot customer-facing reports and data-delivery solutions, including reports based on alert metrics, platform activity, and technical analysis.\nAssist with complex platform configuration and optimization.\nDeliver defined technical projects within established Technical Services scope, escalating work that requires custom architecture or engineering.\nCreate reusable approaches for recurring integration, reporting, and configuration needs.\nImprove Support Scale\nTurn recurring advanced investigations into troubleshooting guides, diagnostics, documentation, and playbooks for frontline Support.\nIdentify work that can be shifted from Customer Engineering to frontline Support through better tooling, documentation, or training.\nPartner with Support and Enablement to improve technical knowledge and troubleshooting capability.\nIdentify opportunities for automation, self-service, or product improvements that reduce recurring manual work.\nShare recurring customer friction and product gaps with Product and Engineering.\nWhat We Are Looking For\n5+ years of experience in technical support, support engineering, customer engineering, solutions engineering, solutions architecture, technical account management, or a related technical post-sales role.\nStrong troubleshooting and root-cause analysis skills across complex SaaS environments.\nExperience working directly with enterprise customers and communicating technical concepts clearly to both technical and non-technical stakeholders.\nHands-on experience with APIs, integrations, authentication, data workflows, reporting, or similar technical customer requirements.\nAbility to investigate ambiguous problems, establish the facts, and determine the appropriate technical owner.\nExperience escalating reproducible product issues to Engineering with clear evidence, expected-versus-actual behavior, and reproduction steps.\nAbility to manage multiple customer technical requests and prioritize effectively in a fast-moving environment.\nStrong written documentation skills and a habit of turning one-off solutions into reusable knowledge.\nPreferred Qualifications\nExperience with cybersecurity, threat intelligence, digital risk protection, trust and safety, fraud, or social engineering defense.\nFamiliarity with APIs, SSO, identity systems, cloud platforms, and enterprise security workflows.\nExperience building customer-facing technical reports and translating alert metrics, platform data, and technical analysis into clear customer insights.\nExperience in Support Engineering, Customer Engineering, or another role that bridges frontline Support and Engineering.\nFamiliarity with support and engineering workflow systems such as Pylon, Zendesk, Jira, Linear, or similar tools.\nExperience working in a rapidly growing startup or similarly dynamic environment.\nWhy Join Doppel\nMeaningful equity so you share in Doppel’s success.\nA remote-first culture with flexibility built in.\nFlexible PTO, comprehensive health benefits, parental leave, and more.\nA high-growth environment where your work will have immediate impact and visibility.\nThe opportunity to help define and scale a critical technical customer function.\nSalary Range\n$120,000—$140,000 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