{"id":3255553,"url":"https://alion.io/job/dorling-kindersley-reverse-logistics-specialist","title":"Reverse Logistics Specialist","company":{"id":1774758,"name":"Dorling Kindersley","domain":"dk.com","url":"https://alion.io/company/dk-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":154,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2645},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-07-20T13:26:00Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-11-05T07:16:48Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":107},"description":"Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.\nYou will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.\n The Reverse Logistics Specialist will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.\nInventory Management & Control:\nCreate deliveries daily and monitor order processing. \nMonitor stock availability to ensure timely order clearance. \nSupport account and purchasing team to troubleshoot order issues. \nManage inventory updates, promotional planning, customer return cases, and inbound planning. \nCoordinate return shipments (e.g., create return labels). \nClient Issue Resolution:\nCommunicate with customers on order status and expected delivery dates. \nPrepare and maintain status reports for client, management, and internal communications. \nOversee customer accounts to ensure SLAs are met. \nAssist the Account Manager in providing data, advice, and resolving problems. \nProcess Optimization & Documentation:\nContinuous involvement and support with departmental process improvements \nBusiness Reviews & Client Consultation:\nParticipate in business reviews with the customer. \nOperational Leadership & Oversight\nWork closely with operations to ensure program requirements are met. \n At least two years of Customer Service Experience \nAt least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required \nHigh School Diploma or equivalent, but college degree, preferred\nMust display initiative and flexibility to work in a fast-paced, changing environment \nMicrosoft Office experience in PowerPoint and Power BI \n3PL, Supply Chain, Logistics or similar experience, preferred \nEcommerce experience, preferred \nSAP knowledge, a plus\nProject management experience \nStrong organizational skills \nSolid analytical ability \nStrong verbal and written communication skills \nEffective management of time and multi-tasking \nAbility to work independently and with others \n Medical, Dental, Vision, Life Insurance, and Disability Pay.\n401(k) with company matching up to 6%.\nPaid Time Off, including paid holidays.\nFlexible Spending Accounts.\nVoluntary benefits such as legal and financial assistance, pet insurance, and more.\nEmployee Assistance Program.\nOngoing employee development opportunities including tuition reimbursement, scholarships, and training.\nCommuter benefits.\nEmployee engagement activities.\nDisclosure requirements pertaining to the collection of your personal data:\nResponsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.\nThe retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.\nYou can contact the company’s Data Protection Officer at the above-mentioned postal address.\nFurther information on data protection and your rights can be found here.\nWe strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.\nRecruiting-Platform powered by SmartRecruiters.","description_format":"text","description_chars":4435,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-26T01:40:26Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.177,"p_room":0.28,"age_days":107,"expected_fill_days":29,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/dorling-kindersley-reverse-logistics-specialist","json_url":"https://alion.io/job/dorling-kindersley-reverse-logistics-specialist.json","meta":{"generated_at":"2026-11-05T09:17:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11796,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774758},"rest":"https://alion.io/mcp/rest/get_company?id=1774758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdorling-kindersley-reverse-logistics-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdorling-kindersley-reverse-logistics-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdorling-kindersley-reverse-logistics-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dorling-kindersley-reverse-logistics-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdorling-kindersley-reverse-logistics-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3255553}},{"tool":"search_jobs","arguments":{"company":"dk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3255553},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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