{"id":3536447,"url":"https://alion.io/job/dorling-kindersley-senior-client-operations-manager","title":"Senior Client Operations Manager","company":{"id":1774758,"name":"Dorling Kindersley","domain":"dk.com","url":"https://alion.io/company/dk-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":152,"ghost_share":0,"stale_share":0.993,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Red Oak, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T14:55:10Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T12:09:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.\nYou will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.\n As Arvato explores potential expansion into this market, we are connecting with qualified candidates who are interested in future opportunities and open to flexibility regarding work location.\nAs a Senior Client Operations Manager at Arvato, you will serve as the senior on-site leader for our site in Lancaster, Texas, combining full accountability for both warehouse operations and client relationship management. We are looking for a people leader who builds, develops, and elevates teams; a client-first operator who earns trust at every level of the client organization; an independent problem-solver who acts without waiting to be told; and someone who is never satisfied with the status quo and continuously pushes for better outcomes for the client and for Arvato.\nYOUR TASKS\nLead, develop, and retain a high-performing onsite team - including Client Services Representatives and site operations staff. Own hiring, onboarding, performance management, and coaching. Build a team culture defined by accountability, continuous improvement, and pride in execution.\nServe as the primary point of contact and escalation for the client. Build deep, trusted relationships at all levels of the client organization. Anticipate client needs, communicate proactively, and ensure that Arvato is always a step ahead of expectations.\nOwn full P&L accountability for the account. Monitor financial performance, manage costs against budget, identify margin improvement opportunities, and prepare cost estimates and proposals for all change requests. Track P&L impact of all operational changes.\nDrive day-to-day operational performance against SLAs. Monitor activity, manage scheduling, review SOWs and weekly scorecards, and own all operational reporting, including on-time delivery, volumes, invoicing, and volume forecasting.\nLead all business review preparation and execution (MBR/QBR). Report periodically on account performance, trends, and outlook to the client and internal leadership. Own all action logs and drive follow-through to closure.\nIdentify and drive process improvement independently. Coordinate special projects with internal departments and external vendors. Solve problems at the source - don't escalate what can be resolved onsite.\nMaintain alignment with key internal stakeholders across functions. Act as the connective tissue between operations, finance, IT, and the client - ensuring nothing falls through the gaps.\nUphold all safety, compliance, and 5S standards onsite. Model the behaviors expected of the team and ensure a safe, clean, and goal-oriented work environment.\n B.A. or B.S. degree or equivalent work experience.\nMinimum seven years of Operational or Account Management experience, with at least two years in a senior or lead role.\nProven leadership capabilities with the ability to interact easily with individuals at all levels and functions, both within and outside the organization.\nMust be able to work in a demanding, problem-solving-oriented environment.\nExcellent communication skills.\nMust be assertive, analytical, and able to establish priorities.\nKnowledge of technology, data center, or high-value electronics logistics environments preferred.\nCustomer Service Management/Account Management experience working in a Supply Chain environment.\nMust possess the ability to function in a high-pressure, fast-moving environment.\nAdvanced Excel skills.\nGood working knowledge of SAP preferred. \nStrong analytical skills.\n Medical, Dental, Vision, Life Insurance, and Disability Pay.\n401(k) with company matching up to 6%.\nPaid Time Off, including paid holidays.\nFlexible Spending Accounts.\nVoluntary benefits such as legal and financial assistance, pet insurance, and more.\nEmployee Assistance Program.\nOngoing employee development opportunities including tuition reimbursement, scholarships, and training.\nCommuter benefits.\nEmployee engagement activities. \nDisclosure requirements pertaining to the collection of your personal data:\nResponsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.\nThe retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.\nYou can contact the company’s Data Protection Officer at the above-mentioned postal address.\nFurther information on data protection and your rights can be found here.\nWe strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.\nLearn more about our commitment to Equal Opportunity and Accommodation Information here.\nRecruiting-Platform powered by SmartRecruiters.","description_format":"text","description_chars":5857,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T17:45:26Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/dorling-kindersley-senior-client-operations-manager","json_url":"https://alion.io/job/dorling-kindersley-senior-client-operations-manager.json","meta":{"generated_at":"2026-11-02T14:40:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20360,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774758},"rest":"https://alion.io/mcp/rest/get_company?id=1774758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdorling-kindersley-senior-client-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdorling-kindersley-senior-client-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdorling-kindersley-senior-client-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dorling-kindersley-senior-client-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdorling-kindersley-senior-client-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3536447}},{"tool":"search_jobs","arguments":{"company":"dk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3536447},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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