{"id":2283567,"url":"https://alion.io/job/dot-compliance-customer-success-manager","title":"Customer Success Manager","company":{"id":3900667,"name":"Dot Compliance","domain":"dotcompliance.com","url":"https://alion.io/company/dot-compliance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":135000,"period":"year","method":"role_seniority_country_cell","sample_n":21},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-08T19:37:41Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T15:36:19Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Description\nWe are looking for a Customer Success Manager (CSM) to become an integral part of our Customer Success team. Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team. You will succeed in this role if you are a problem solver that likes to work with people to derive the best solution for both the customer and Dot. Customer success is our top value, and this role requires individuals to be customer service oriented.\nKey Responsibilities\nExecutive Partnership & Relationship Management: Build and nurture multi-threaded relationships with stakeholders including executive sponsors, and division leads (VP/Director level). Conduct structured Executive Business Reviews (EBRs) aligned with customer business goals.\nRetention, Expansion & Portfolio Growth: Own Net Retention Rate (NRR) across your account portfolio. Proactively mitigate renewal risks, lead strategic contract renewal discussions, and identify cross-functional expansion opportunities.\nStrategic Adoption & Value Realization: Develop tailored joint success plans, change management strategies, and value realization metrics to drive adoption across complex, regulated operational environments.\nProactive Account Governance & Health: Continuously monitor portfolio usage patterns, operational health scores, and organizational changes to ensure long-term platform integration and satisfaction.\nCross-Functional Account Leadership: Serve as the internal advocate for key accounts (\"Voice of the Customer\"), drive strategic initiatives, and handle any account escalations.\nContinuous Improvement: Contribute to the scaling of the Customer Success frameworks, best practices, and playbooks across our global team.\nRequirements\nExperience: 5+ years of experience in a Customer Success Management role.\nCommunication: Excellent written and oral communication skills in English. Additional languages are a plus but not essential\nTechnical Aptitude: Strong technical orientation is a must; you should be an independent learner capable of mastering new software quickly. Exposure to AI tools would be beneficial.\nSoft Skills: High social skills, a team-player mentality, and excellent presentation abilities.\nAgility: Ability to excel in a global hyper-growth, start-up environment with a proactive approach to problem-solving.\nPreferred Requirements\nPlatform Knowledge: Experience with Salesforce administration or development.\nIndustry Knowledge: Previous exposure to the Life Science industry, QA, or software validation is a major plus.\nNote: If you don't have life sciences experience, we look for a steep learning curve and a high drive to master the domain quickly.","description_format":"text","description_chars":2814,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-11T12:40:59Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.9,"age_days":15,"expected_fill_days":29,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/dot-compliance-customer-success-manager","json_url":"https://alion.io/job/dot-compliance-customer-success-manager.json","meta":{"generated_at":"2026-10-24T16:29:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3900667},"rest":"https://alion.io/mcp/rest/get_company?id=3900667"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdot-compliance-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdot-compliance-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdot-compliance-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dot-compliance-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdot-compliance-customer-success-manager"}]}