{"id":1972651,"url":"https://alion.io/job/dotmatics-associate-account-manager-luma-central-us","title":"Associate Account Manager | Luma | Central US","company":{"id":3788,"name":"Dotmatics","domain":"dotmatics.com","url":"https://alion.io/company/dotmatics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1215},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-06T17:45:08Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T00:24:59Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Our Why At Dotmatics \nAt Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian.\nWe have a vision for a new Lab of the Future that will change the future of scientific research.\nWe have created the world’s most comprehensive digital science platform - best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.\nScientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.\nShaping the Future of Science At Dotmatics \nOur global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.\nYou’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.\nWe are Science Driven. We are Customer Centric. We are Better Together. \nWhat do we need\nWe are seeking an Associate Account Manager to own the health, retention, and growth of an assigned book of Luma customer accounts. This is a hybrid role that blends renewal ownership with proactive account management: you will manage the full renewal cycle for your named accounts while also identifying and closing expansion opportunities with departmental buyers and smaller research teams. You will work in close partnership with Strategic Account Executives, Customer Success, and the broader sales organization to ensure every customer renews, adopts, and grows with Dotmatics.\nThis role is for you if you want a defined path from account support and renewal ownership toward a full-cycle Account Executive career, and you can bring enough scientific fluency to speak credibly with bench researchers, lab managers, and departmental decision-makers. \nThis position requires travel 30%+ for customer meetings, QBRs, and account management activities\nIn this role you will get to: \nExpansion & Independent Sales Ownership\nIdentify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products\nOwn the full sales cycle for small to mid-sized expansion opportunities within named accounts (typically <$50K ARR)\nConduct needs assessments, build business cases, and deliver compelling proposals for both renewal and expansion motions\nAchieve or exceed quarterly and annual retention and expansion quotas\nWork with WW Renewals, where relevant, to ensure renewals are tracked and actioned prior to renewal notice \nCollaborate with WW Renewals, where relevant, to proactively share account health, Stakeholder feedback and at risk accounts to support the renewals process \nCustomer Engagement\nBuild and maintain strong relationships with scientific researchers, lab managers, and departmental decision-makers\nUnderstand customer workflows, pain points, and scientific objectives well enough to speak credibly about ELN, LIMS, cheminformatics, bioinformatics, and data visualization challenges\nPosition Dotmatics solutions to address specific research and data management challenges as part of both renewal conversations and expansion pitches\nCollaborate with Customer Success to ensure smooth onboarding and continued value realization across the customer lifecycle\nRenewal Ownership & Retention\nOwn the end-to-end renewal process for an assigned portfolio of named accounts, from 120-day renewal notice through contract execution\nForecast renewal risk and revenue with accuracy, maintaining a rolling view of at-risk, on-track, and expansion-ready accounts\nProactively monitor account health signals (usage, adoption, support tickets, stakeholder turnover) and intervene early on accounts showing renewal risk\nNegotiate renewal terms, pricing, and contract structure within established parameters, escalating complex negotiations as needed\nPartner with Customer Success to resolve adoption gaps or satisfaction issues before they become renewal risks\nAccount Support & Collaboration\nPartner with Strategic Account Executives to support sales activities within named enterprise accounts\nCollaborate with Presales (Field sales) to conduct product demonstrations and technical discovery calls for prospects and existing customers within assigned accounts\nCoordinate with field sales teams on account strategies, customer communications, and opportunity progression\nMaintain accurate CRM records and provide regular updates on renewal status, pipeline activity, and account health\nContinuous Learning & Market Intelligence\nDevelop deep product knowledge across the Dotmatics Luma portfolio and stay current on scientific research trends, laboratory informatics challenges, and the competitive landscape \nProvide market intelligence on customer needs, competitive activity, and industry trends to Sales and Product\nParticipate in regular pipeline and renewal forecast reviews with sales leadership\nWe are looking for people who have at least 4 years of experience in inside sales, renewal management, account management, or sales development, preferably in SaaS, life sciences or technical software, you may also hold a degree in Life Sciences, Chemistry, Biology, Biochemistry, or a related scientific field.\nThe keys skills \nProven track record of meeting or exceeding retention, renewal, or sales quotas\nUnderstanding of complex sales cycles \nAbility to work with Finance and RevOps to build out sales contracts \nStrong discovery, negotiation, and consultative selling skills\nExcellent presentation and communication abilities, written and verbal\nExperience using CRM systems (Salesforce preferred) and sales engagement tools\nSelf-motivated with strong organizational and time management skills, comfortable managing a high-volume renewal book alongside expansion opportunities\nAbility to work collaboratively in a team environment while managing independent renewal and sales responsibilities\nYou may also have \nExperience selling or managing accounts within research organizations, pharmaceutical companies, biotechs, or academic institutions\nUnderstanding of SaaS business models, subscription renewal cycles, and expansion-led growth motions\nFamiliarity with scientific research workflows and laboratory informatics (ELN, LIMS, cheminformatics, bioinformatics, automation, orchestration)\nResearch shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply - we’d love to hear from you.\nBy submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information. \nDotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.","description_format":"text","description_chars":8051,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-10-06T19:57:06Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":1,"age_days":13,"expected_fill_days":69,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dotmatics-associate-account-manager-luma-central-us","json_url":"https://alion.io/job/dotmatics-associate-account-manager-luma-central-us.json","meta":{"generated_at":"2026-10-21T01:51:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3788},"rest":"https://alion.io/mcp/rest/get_company?id=3788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdotmatics-associate-account-manager-luma-central-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdotmatics-associate-account-manager-luma-central-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdotmatics-associate-account-manager-luma-central-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dotmatics-associate-account-manager-luma-central-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdotmatics-associate-account-manager-luma-central-us"}]}