{"id":943971,"url":"https://alion.io/job/dotmatics-director-emea-professional-services-luma","title":"Director, EMEA Professional Services | Luma","company":{"id":3788,"name":"Dotmatics","domain":"dotmatics.com","url":"https://alion.io/company/dotmatics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":91452,"max":123730,"currency":"GBP","period":"year","gross":null,"usd_annual":165499},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GraphPad Prism","optional":false},{"name":"Jira","optional":false},{"name":"LIMS","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-09T12:09:15Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T13:08:21Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":105},"description":"Our Why At Dotmatics \nAt Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian.\nWe have a vision for a new Lab of the Future that will change the future of scientific research.\nWe have created the world’s most comprehensive digital science platform - best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.\nScientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.\nShaping the Future of Science At Dotmatics \nOur global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.\nYou’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.\nWe are Science Driven. We are Customer Centric. We are Better Together. \nWhat do we need\nWe are seeking a Director, EMEA Professional Services to lead our EMEA Platform Services organisation and drive delivery excellence across our scientific software portfolio. Reporting to the VP, Global Professional Services, you will lead the regional delivery organisation through a management layer, initially comprising Application Scientist Managers and an India Services Manager responsible for both direct hires and outsourced delivery capability.\nYou will be accountable for regional delivery execution, commercial performance, customer governance, organisational capability and delivery excellence across EMEA, while helping shape the evolution of Professional Services as we continue our transition to Luma. This is a regional business leadership role with accountability for services revenue, utilisation, margin, forecasting, delivery quality, customer outcomes and people leadership.\nIn this role you will, \nLead the EMEA Services Organisation\nLead and develop a high performing management team across scientific implementation and regional delivery.\nBuild a culture of accountability, collaboration and continuous improvement.\nDevelop an organisation capable of supporting both established Platform implementations and next generation Luma solutions.\nBuild management capability and succession across the region.\nLead offshore resources \nDrive Commercial Performance\nOwn regional services bookings, revenue, utilisation, margin, forecasting and delivery predictability.\nPartner with Sales, PreSales, Support and Customer Success to shape, scope and govern services engagements.\nEnsure strong commercial discipline across Statements of Work, change control, financial management and resource planning.\nIdentify delivery risks early and drive practical mitigation plans.\nDeliver Customer Success\nAct as the senior Professional Services leader for strategic EMEA customer engagements.\nBuild trusted executive relationships with customer stakeholders.\nLead executive governance, steering committees and major delivery escalations.\nEnsure programmes consistently deliver quality outcomes, customer value and commercial success.\nStrengthen Delivery Operations\nLead regional resource planning across Application Scientists, India-based teams and partner delivery.\nDevelop scalable delivery capacity through offshore teams and strategic partners.\nPartner closely with the Global PMO to ensure consistent delivery governance, forecasting and project management standards.\nDrive continuous improvement in delivery quality, operational maturity and implementation predictability.\nPartner Across the Business\nWork closely with Sales, PreSales, STS, Support, Customer Success, Product, Finance, Legal and Partner teams.\nProvide implementation insight that helps shape product evolution and service offerings.\nRepresent Professional Services in planning for Luma, partner enablement and regional growth.\nSupport the evolution of repeatable, scalable delivery models across the Platform business.\nWe're looking for an experienced Professional Services leader who combines commercial thinking with strong operational execution. You will bring experience in Scientific software, R&D informatics, ELN, LIMS, SDMS, lab automation and orchestration, data platforms or scientific workflow software or similar industry. Ideally you will hold experience working in/with the Life sciences, pharma, biotech, chemicals, CROs or regulated research environments. \nYou have a deep understanding of services delivering enterprise SaaS, cloud platforms, data platforms, digital transformation with complex workflow implementation\nThe key skills we are looking for \nSignificant leadership experience within Professional Services, consulting or enterprise software delivery.\nExperience leading managers and building high performing regional organisations.\nOwnership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning.\nExperience leading complex customer implementations and executive governance.\nStrong understanding of Statements of Work, project governance, scope management and change control.\nExperience working closely with Sales, PreSales, Support, Product, Customer Success and Finance.\nExperience building offshore, partner or blended delivery models.\nStrong executive presence and the ability to influence senior stakeholders across a global organisation.\nYou may also have;\nScientific software, R&D informatics, ELN, LIMS, SDMS, laboratory orchestration/automation or scientific workflow platforms.\nLife sciences, biotechnology, pharmaceutical or chemicals industries.\nEnterprise SaaS, cloud platforms or digital transformation programmes.\nPartner-led delivery or systems integrators.\nPSA, CRM and project governance platforms such as OpenAir, Salesforce or Jira.\nRegulated environments, including GxP.\nTotal Rewards \nDotmatics utilises a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition. \nCertain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details.\nOther Total Rewards Offered\nPrivate Medical \nWellness Benefits (Mental Health Apps and Fitness Perks) \nCompany-paid Life cover\nEAP (Employee Assistance Program) \nPension/Retirement Plan \nThis is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.\nBase Pay Range\n£91,452—£123,730 GBP\nResearch shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply - we’d love to hear from you.\nBy submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information. \nDotmatics is an equal opportunity employer. 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