{"id":3954094,"url":"https://alion.io/job/dotsolved-systems-aws-engineer","title":"AWS Engineer","company":{"id":3806446,"name":"dotSolved Systems","domain":"dotsolved.com","url":"https://alion.io/company/dotsolved-systems","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EventBridge","optional":false},{"name":"Amazon Kinesis","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS CDK","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CloudFormation","optional":false},{"name":"DynamoDB","optional":false},{"name":"Rest API","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-11-09T06:35:30Z","employer_posted_date":null,"last_verified_at":"2026-11-09T06:35:30Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job description:\n\nWe are looking for an experienced AWS Amazon Connect & Salesforce Integration Developer with strong expertise in developing cloud-based contact center solutions and integrating Amazon Connect with Salesforce CRM. The ideal candidate should have hands-on experience building Amazon Connect contact flows, IVR solutions, queues, routing configurations, Amazon Lex chatbots, and Contact Lens analytics. The candidate will also be responsible for developing scalable integrations using AWS serverless services, implementing call and chat routing between existing CTI platforms and Amazon Connect, and providing production support.\n\nKey Responsibilities:\nDesign, develop, and configure Amazon Connect contact center solutions, including contact flows, queues, routing profiles, and IVR workflows.\nDevelop and configure Amazon Lex bots for automated customer interactions and self-service capabilities.\nImplement Amazon Connect Contact Lens for call recording, analytics, conversational insights, and quality monitoring.\nIntegrate Amazon Connect with Salesforce CRM using Salesforce Voice (formerly Service Cloud Voice) or Salesforce CTI Adapter.\nDevelop scalable and secure integrations using AWS services such as:\nAWS Lambda\nAPI Gateway\nDynamoDB\nKinesis\nEventBridge\nSNS and SQS\nImplement seamless voice and chat routing between existing CTI platforms and Amazon Connect.\nConfigure monitoring, logging, and troubleshooting using Amazon CloudWatch, AWS CloudTrail, and AWS X-Ray.\nAutomate infrastructure provisioning and deployments using CloudFormation, AWS CDK, or Terraform.\nTroubleshoot integration issues, call routing failures, latency, and production incidents.\nCollaborate with Salesforce, AWS, and application development teams to deliver reliable contact center solutions.\nProvide ongoing production support, performance optimization, and maintenance.\n\nRequired Technical Skills:\nStrong hands-on experience with Amazon Connect implementation and customization.\nExperience with Amazon Connect contact flows, IVR, queues, routing profiles, and Lex bots.\nExperience with Amazon Connect Contact Lens and contact center analytics.\nHands-on experience integrating Amazon Connect with Salesforce CRM.\nKnowledge of Salesforce Voice (Service Cloud Voice) or Salesforce CTI Adapter.\nStrong experience with AWS Lambda, API Gateway, DynamoDB, Kinesis, EventBridge, SNS, and SQS.\nExperience with AWS monitoring and tracing tools such as CloudWatch, CloudTrail, and X-Ray.\nExperience with Infrastructure as Code (IaC) tools such as CloudFormation, CDK, or Terraform.\nStrong understanding of REST APIs, webhooks, event-driven architecture, and system integrations.\nExperience in production troubleshooting and application support.\nSkills\nAPI Gateway, AWS Lambda, Amazon Connect, CTI, DynamoDB, EventBridge, Kinesis, Salesforce, Salesforce CRM, Service Cloud voice","description_format":"text","description_chars":2870,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital 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