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Translate Sales Operations, Medical Affairs, Compliance, and business needs into well-defined platform capabilities across Sales Cloud, Marketing Cloud, Service Consoles, and integrations with Org Service, SOS/Commerce, LIMS, and vendor partners. The goal is to enable field representatives and operations teams to complete territory, account, sales activity, order-support, marketing, and compliance workflows effectively within Salesforce, while maintaining clear system-of-record boundaries.\n\nDiscovery & Requirements:\nTranslate leadership requests and SFHELP pain points into BRDs, PRDs, product one-pagers, and HLR-backed epics with clear in-scope and out-of-scope definitions. \n\nMap current-state processes such as people movement, quarterly territory planning, call logging, portal order support, and marketing workflows before defining the future state. \n\nGather and translate requirements across Sales Operations, Marketing, Medical Affairs, Compliance, and field teams. \n\nDefine acceptance criteria covering the data model, automation, UI, Lightning pages, access, reporting, and integrations. \n\nIdentify opportunities to leverage Salesforce Marketing Cloud for targeted communications, campaigns, customer engagement, and 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