{"id":3798801,"url":"https://alion.io/job/dotsolved-systems-senior-data-operations-analyst-team-lead","title":"Senior Data Operations Analyst - Team Lead","company":{"id":3806446,"name":"dotSolved Systems","domain":"dotsolved.com","url":"https://alion.io/company/dotsolved-systems","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"Snowflake","optional":false},{"name":"ITIL","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-05T10:06:37Z","employer_posted_date":null,"last_verified_at":"2026-11-05T10:06:37Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary:\n\nWe are seeking a Senior Data Operations Analyst to lead day-to-day operational support for an enterprise data platform. This role will act as the primary operational lead, oversee support queues, manage critical incidents, drive process improvements, and maintain stakeholder communication.\n\nKey Responsibilities:\n\n- Lead daily data operations support activities.\n\n- Manage ticket prioritization, workload balancing, and escalations.\n\n- Act as the primary escalation point for critical incidents.\n\n- Coordinate with platform teams, application owners, and business stakeholders.\n\n- Review and ensure SLA adherence.\n\n- Drive incident management and root-cause analysis activities.\n\n- Establish operational runbooks and support processes.\n\n- Maintain applications and ownership inventory.\n\n- Generate service performance reports and dashboards.\n\n- Support governance, compliance, and audit requirements related to data access and sensitive information.\n\nRequired Skills:\n\n- 6+ years of experience in Data Operations, Application Support, or Production Support.\n\n- Strong experience with JIRA-based support operations.\n\n- Working knowledge of Snowflake, Power BI, Qlik, and Data Warehousing concepts.\n\n- Incident Management and Service Delivery experience.\n\n- Strong stakeholder management skills.\n\n- Experience handling production-critical support environments.\n\nPreferred Skills:\n\n- ITIL Foundation certification.\n\n- Experience supporting healthcare or life sciences customers.\n\n- Exposure to PHI/PII governance and access controls.\n\n- Basic SQL troubleshooting capability.\n\n- Experience building operational dashboards and KPIs.\n\nDisclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.\n\nSkills\nPower BI, Qlikview, Data Warehousing, Jira, Incident Management, SQL, ITIL, Production Support, DataOps, Snowflake DB","description_format":"text","description_chars":2009,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-05T10:30:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/dotsolved-systems-senior-data-operations-analyst-team-lead","json_url":"https://alion.io/job/dotsolved-systems-senior-data-operations-analyst-team-lead.json","meta":{"generated_at":"2026-11-09T00:40:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806446},"rest":"https://alion.io/mcp/rest/get_company?id=3806446"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdotsolved-systems-senior-data-operations-analyst-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdotsolved-systems-senior-data-operations-analyst-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdotsolved-systems-senior-data-operations-analyst-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dotsolved-systems-senior-data-operations-analyst-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdotsolved-systems-senior-data-operations-analyst-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3798801}},{"tool":"search_jobs","arguments":{"company":"dotsolved.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3798801},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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