{"id":2839527,"url":"https://alion.io/job/dotsolved-systems-technical-project-manager-salesforce-platform","title":"Technical Project Manager - Salesforce Platform","company":{"id":3806446,"name":"dotSolved Systems","domain":"dotsolved.com","url":"https://alion.io/company/dotsolved-systems","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":302},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"Confluence","optional":true},{"name":"Git","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-19T06:47:49Z","employer_posted_date":null,"last_verified_at":"2026-10-19T06:47:49Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Position : Salesforce Technical Project Manager.\n\nShift Timing : 3 : 00 AM - 12 : 00 PM PST (US Pacific Time).\n\nLocation : Chennai Hybrid.\n\nAbout the role : \n\n Own the Salesforce product experience for Natera's commercial and medical field teams. Translate Sales Operations, Medical Affairs, Compliance, and business needs into well-defined platform capabilities across Sales Cloud, Marketing Cloud, Service Consoles, and integrations with Org Service, SOS/Commerce, LIMS, and vendor partners. \n\nThe goal is to enable field representatives and operations teams to complete territory, account, sales activity, order-support, marketing, and compliance workflows effectively within Salesforce, while maintaining clear system-of-record boundaries.\n\nDiscovery & Requirements : \n\n- Translate leadership requests and SFHELP pain points into BRDs, PRDs, product one-pagers, and HLR-backed epics with clear in-scope and out-of-scope definitions.\n\n- Map current-state processes such as people movement, quarterly territory planning, call logging, portal order support, and marketing workflows before defining the future state.\n\n- Gather and translate requirements across Sales Operations, Marketing, Medical Affairs, Compliance, and field teams.\n\n- Define acceptance criteria covering the data model, automation, UI, Lightning pages, access, reporting, and integrations.\n\n- Identify opportunities to leverage Salesforce Marketing Cloud for targeted communications, campaigns, customer engagement, and marketing automation.\n\nDelivery Ownership : \n\n- Prioritize and sequence Salesforce work for internal teams and external vendors against portfolio and PMO intake.\n\n- Own sandbox - preprod - production release readiness, including scope, UAT plans, deployment guides, and technical handoffs.\n\n- Drive UAT, defect resolution, business sign-off, and production readiness.\n\n- Ensure Salesforce remains the appropriate user experience while maintaining clear system-of-record boundaries across Commerce, Org Service, LIMS, and other platforms.\n\nCross-Functional Facilitation : \n\n- Align Sales Ops, Marketing, RDs/field teams, Medical Affairs, Compliance, Org Service, Integration, Helpdesk, and Engineering.\n\n- Drive alignment on compliance gates, particularly No / Review scenarios.\n\n- Coordinate UAT, training materials, enablement communications, and go-live support across multiple business units.\n\n- Partner with technical leads and vendors to resolve functional and integration dependencies.\n\nSalesforce Platform Product Judgment : \n\n- Determine when to enhance existing Salesforce patterns versus introducing new capabilities.\n\n- Evaluate solutions across Sales Cloud, Marketing Cloud, Service Cloud, Lightning apps/consoles, territory management, and Salesforce integrations.\n\n- Identify org drift, permission-set/profile impacts, record-type-specific UX risks, and integration dependencies before release.\n\n- Partner with technical leads on architecture and TDD options without owning Apex implementation.\n\nRequired Qualifications : \n\n- Minimum 7+ years of hands-on Salesforce experience, with strong experience in enterprise Salesforce environments.\n\n- Product Management experience in B2B SaaS, enterprise CRM, or Salesforce platforms.\n\n- Strong experience with Salesforce Sales Cloud.\n\n- Experience with Salesforce Marketing Cloud is required, including understanding of marketing automation, campaigns/journeys, segmentation, communications, and integrations.\n\n- Strong understanding of Salesforce data models, objects, relationships, record types, approval processes, permission sets, profiles, automation, and integrations.\n\n- Ability to create clear and concise PRDs, BRDs, user stories, HLRs, acceptance criteria, and product roadmaps.\n\n- Experience working with cross-functional stakeholders across Business Operations, Sales, Marketing, Compliance, Engineering, and IT.\n\n- Ability to work with technical teams on architecture and integration decisions without needing to write Apex.\n\n- Experience owning Salesforce releases from discovery and requirements through UAT, deployment, and production support.\n\n- Strong stakeholder management and communication skills.\n\nNice to Have : \n\n- Life Sciences, healthcare, diagnostics, or regulated-industry experience.\n\n- Salesforce vendor/SI delivery management experience.\n\n- Experience with Salesforce Marketing Cloud and Sales Cloud integration.\n\n- Familiarity with Lightning Apps/Consoles, CRM Analytics (CRMA), and Territory Management.\n\n- Experience with Salesforce Service Cloud.\n\n- Experience with Jira, Confluence, Git-backed Salesforce metadata, and release documentation.\n\n- Experience working with external Salesforce implementation partners/vendors.\n\n- Understanding of PHI, compliance, and regulated healthcare workflows.\n\nPreferred Experience : \n\n- 7+ years Salesforce experience | Sales Cloud | Marketing Cloud | Enterprise CRM Product Management | Integrations | UAT & Release Management | Healthcare/Life Sciences preferred.\nSkills\nProject Management, Project Methodologies, Project Manager - 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