{"id":754958,"url":"https://alion.io/job/dovelewis-client-service-representative","title":"Client Service Representative","company":{"id":693008,"name":"DoveLewis -","domain":"dovelewis.org","url":"https://alion.io/company/dovelewis","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T21:52:50Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-23T19:17:38Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"DoveLewis Veterinary Emergency and Specialty Hospital is hiring for full-time Client Service Representatives to join our Client Experience Team.\nAre you a quick thinker with strong customer service skills? A multi-tasking, problem-solver interested in bringing your skills into the veterinary field? Our Client Service Representatives help support pet owners, animals, and medical teams in Oregon’s top veterinary hospital.\nAbout the Role\nAs a member of the Client Experience Team, you are the primary point of contact for clients and their pets in a high-volume emergency veterinary hospital environment. Due to the pace and complexity of the role, candidates must have prior experience in high-volume, client-facing environments.\nThis position requires the ability to simultaneously manage in-person client interactions, multi-line phone systems, and administrative responsibilities while maintaining accuracy and composure. You will regularly support clients in urgent and emotionally charged situations and must be able to prioritize effectively while coordinating with medical staff and external partners.\nSuccess in this role depends on strong organizational skills, sound judgment, and the ability to operate efficiently under pressure.\nCompensation\n$20-$22/hour for Client Service Representatives\nOvernight and weekend differential pay available for applicable shifts\nSchedule\nCSR team members work a 3/4 rotation (three 10 hour shifts week one, and 4 ten hour shifts week two).\nWe are currently hiring for Swing and Day shifts.\nAs a 24/7/365 emergency hospital, this role requires availability for weekends and holidays.\nWhat We’re Looking For\nMinimum 1 year of high-volume, in-person customer service experience required\nDemonstrated ability to manage competing priorities simultaneously in a fast-paced environment\nExperience handling high-stress interactions with professionalism and empathy\nStrong attention to detail and ability to work quickly without sacrificing accuracy\nProven ability to remain composed and effective under pressure\nExperience with appointment scheduling (medical or veterinary scheduling strongly preferred)\nVeterinary customer service or medical field experience preferred\nProficiency with computers and ability to learn new systems quickly\nAbility to type at least 45 WPM while actively engaging with clients\nComfortable operating multi-line phone systems while assisting in-person clients\nAccurate cash handling skills\nAbility to work independently and as part of a team\nHigh School Diploma or equivalent required (relevant experience may substitute)\nWhat Matters Most\nYou can consistently manage multiple workflows without dropping details\nYou make sound decisions quickly in a fast-moving environment\nYou bring proven experience that translates directly to this level of pace and responsibility\nAny suitable combination of experience or education may substitute for the above.\nWhat you can look forward to at DoveLewis:\nAdvancing your emergency and critical care skillset at a teaching hospital dedicated to the growth of our employees.\nEquitable Health Benefits includingMedical\nDental\nVision\n$0 mental health copays\npreventative care\nLGBTQIA-friendly providers\noptions for families\n\nLife Insurance\nFlexible Spending Account (medical and dependent care)\nPaid vacation and sick time\nHoliday pay\nBereavement leave, including time off when a pet family member passes away\n403(b) retirement account with free financial advising available\nStudent debt repayment assistance for all employees\nAs part of a nonprofit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.\nHow to apply:\nTo be considered, you must complete the online application and upload a resume. Resumes received without a completed online application will not be considered.\nDoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug and background screening required.","description_format":"text","description_chars":4021,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Clinics","Veterinary Medicine","Pet Care"],"lifecycle":[{"event":"open","at":"2026-09-11T16:56:43Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.783,"p_room":0.9,"age_days":13,"expected_fill_days":32,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/dovelewis-client-service-representative","json_url":"https://alion.io/job/dovelewis-client-service-representative.json","meta":{"generated_at":"2026-09-23T21:31:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}