{"id":1774868,"url":"https://alion.io/job/dovenmuehle-customer-service-representative-l","title":"Customer Service Representative l","company":{"id":3876297,"name":"Dovenmuehle","domain":"dovenmuehle.com","url":"https://alion.io/company/dovenmuehle","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T20:02:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-03T17:39:57Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Customer Service Representative I\nFull time; Non-Exempt; 40 hours/week; Overtime as required.\nLocation; Lake Zurich, IL, US\nDepartment: Customer Service\nDovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.\nGeneral Description:\nResponsible for answering inbound calls from borrowers, third parties, and clients, answering questions, and performing loan maintenance requests.\nEssential Functions and Duties:\nMaintain availability to answer inbound calls daily, answering various and complex inquiries concerning all aspects of loan servicing, and handling escalated issues from junior staff.\nAppropriately refer inquiries and research requests to the applicable department or staff member.\nVerify and change account information, process, and forward documentation requests to various internal departments, perform and request research on tax and insurance issues, process loan payments, resolve and explain billing issues, and verify tax and insurance disbursements.\nSubmit requests to initiate, correct, or resolve issues of payments, tax and hazard insurance, escrow accounts, purged loan information requests, loan payoff requests, transfer and conversion, and general research on lien releases.\nPrepare and send account information and other correspondence to borrowers, clients, and other third parties.\nDocument all activity timely and accurately in appropriate databases.\nRepresent “Private Label” clients by using organizational names accurately when interacting with their customers.\nComply with the Code of Conduct and successfully completes annual regulatory training requirements.\nAssist with outbound telephone call projects, such as welcome calls or task completion calls.\nMaintain knowledge of current policies and procedures for each department within loan servicing and each Private Label client.\nMaintain a minimum of 75 incoming calls per day with at least a 90% quality score.\nIdentify and communicate ideas for improved workflow, enhanced automation, and increased service levels.\nSuccessfully complete annual regulatory compliance training.\nPerforms other related duties as assigned.\nRequired Qualifications:\nHigh school diploma or equivalent.\n1+ years in a high-volume call center.\nSolid PC skills: Proficient with Microsoft applications and mortgage servicing platforms.\nStrong analytical and problem-solving skills and attention to detail/accuracy.\nAbility to handle complex, multiple tasks simultaneously in a fast-paced environment.\nEffective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including an ability to explain complex matters to customers clearly and concisely.\nPreferred/Other Qualifications:\nKnowledge of loan processing systems.\nCollege degree or mortgage industry experience equivalent.\nBenefits\nMedical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.\nEmployer paid Life Insurance, Short Term Disability, and Long-Term Disability.\n401 (K) Plan with company match\nPaid Vacation, Sick, Personal and Holidays\nPhysical Demands and Work Environment:\nThe employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.\nThe employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.\nThe employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.\nIn accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.","description_format":"text","description_chars":4662,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T16:18:10Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.584,"p_room":0.45,"age_days":41,"expected_fill_days":26,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/dovenmuehle-customer-service-representative-l","json_url":"https://alion.io/job/dovenmuehle-customer-service-representative-l.json","meta":{"generated_at":"2026-11-03T18:36:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3876297},"rest":"https://alion.io/mcp/rest/get_company?id=3876297"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdovenmuehle-customer-service-representative-l"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdovenmuehle-customer-service-representative-l"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdovenmuehle-customer-service-representative-l"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dovenmuehle-customer-service-representative-l\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdovenmuehle-customer-service-representative-l"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1774868}},{"tool":"search_jobs","arguments":{"company":"dovenmuehle.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1774868},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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