{"id":3869330,"url":"https://alion.io/job/dover-corporation-customer-care-representative-3","title":"Customer Care Representative","company":{"id":2401586,"name":"Dover Corporation","domain":"dovercorporation.com","url":"https://alion.io/company/dovercorporation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":40,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-06T13:43:31Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T08:08:54Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.\nWith more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.\nPosition Title: Customer Care Representative\nThe Customer Care Representative is responsible for Sales Order Processing, sales support, supply chain and inventory management, handling sales enquiries for spares, consumables and service contracts in compliance with the organisation’s polices and local regulations.\nWhat you will do:\nProcess in a timely manner, customers’ orders for Printers, spare parts and consumables and service contracts into the SAP ERP system and provide order acknowledgement that include but not limited to items, quantities confirmation, delivery dates of each PO within one working day upon receipt of order.\nResponsible for expediting orders, coordinating same day deliveries and providing shipment tracking information and following up 3rd party logistics providers, couriers and customers regarding late deliveries, providing clear communication and resolutions for customers as required.\nServe as the point of contact for customer enquirers, feedback and claims including providing supporting documents as requested and following up all matters in a timely manner leading to positive customer experience.\nProviding support to field sales engineers including entering quotations and converting quotations to orders.\nProviding support to field service engineers including transferring of PMC parts/consumables when requested by planner.\nOutbound calls to follow up customers who are due to renew or do not have service agreements or are not purchasing consumables and offer them our goods and services.\nPrepare quotations for customers as required.\nCollaborate with cross functional teams to meet and/or resolve customer requirements\nAcquire and maintain sufficient company product and service knowledge to satisfy customer needs.\nPerform all the above in accordance with our Quality Assurance/Safety management & Product & Trade compliance systems.\nParticipate in continuous improvement projects and other duties as assigned from time to time.\nBack up of additional tasks such as issuance of PO and reorder point reviews etc as required.\nSupport stock take exercise(s)\nWhat you need to have:\nAt least 5 years of customer service, supply chain management experience in an industrial environment with complex B2B interactions.\nGood knowledge of SAP to SD/MM module and Salesforce are highly desirable.\nQualifications and Experience:\nAcademic qualification minimally bachelor’s degree or equivalent.\nStrong interpersonal and customer relationship management skills.\nKnowledge and work experience within fast moving consumer goods and packaging industry\nGood command of verbal and written communication skills in English, with clear presentation and understanding of details and facts.\nTeam player that easily adapts to change, overcomes challenges, and uses creative means to solve problems.\nCapable of handling multiple tasks and assignments simultaneously while staying focused and responsive to commitments and assignments.\nDemonstrate a high level of attention to detail, accuracy and a commitment to quality achieving total customer satisfaction.\nWhat we offer:\nGrowth opportunities within an international environment\nPerformance bonus and yearly merit increase based on performance\nEmployee Assistance Program (EAP)\nYou’ll only be the right candidate if you are aligned to our values and culture:\nCollaborative entrepreneurial spirit\nWinning through customers\nHigh ethical standards, openness and trust\nExpectations for results\nRespect and value people\nIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you\nAll qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.\nAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.\nFraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. 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