{"id":836009,"url":"https://alion.io/job/dover-corporation-field-service-engineer","title":"Field Service Engineer","company":{"id":2401586,"name":"Dover Corporation","domain":"dovercorporation.com","url":"https://alion.io/company/dovercorporation","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":30,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shah Alam, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":12000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-09-12T19:06:05Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-22T04:55:45Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":39},"description":"Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.\nWith more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.\nThe Role\nThe Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.\nWhat you will do:\nProvide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.\nPerform on-site product installation on customer premises.\nProvide training and technical advice on the product use in person and via phone.\nInvestigate problems, provide solutions and arrange for repairs to be made.\nMonitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.\nSchedule and carry out planned maintenance calls and performance regular customers visits.\nMonitors and adheres to field service policies, procedures and technical standards.\nRecommend spare needs and assist with monitoring equipment.\nProvide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.\nWhat you need to have:\nAbility to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.\nGood organizational skills and ability to set priorities and manage time effectively.\nGood level of customer relationship management skills.\nGood communication, analytical, critical thinking and problem-solving skills.\nCustomer-oriented, personable and a team player.\nMinimum Diploma in Mechanical, Electrical or Electronic Engineering.\n2 to 5 years of field service experience in medium industrial or commercial equipment.\nMust possess a driving license.\nWe are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.\nYou’ll only be the right candidate if you are aligned to our values and culture:\nCollaborative entrepreneurial spirit\nWinning through customers\nHigh ethical standards, openness and trust\nExpectations for results\nRespect and value people\nWhat we offer:\nGrowth opportunities within international environment\nAnnual wage supplement (AWS) \nBonus scheme\nPerformance based yearly merit increase\nAnnual leave\nMedical leave\nOther leaves (Paternity leave, maternity leave, compassionate leave, marriage leave, examination leave)\nMedical Insurance\nExecutive health screening \nEmployee assistance program (EAP) \nFixed transport allowance \nMileage claim \nIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.\nAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.\nFraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.","description_format":"text","description_chars":4295,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-12T19:06:05Z"},{"event":"close","at":"2026-09-30T00:03:40Z"},{"event":"reopen","at":"2026-10-01T06:48:02Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.389,"p_room":0.28,"age_days":39,"expected_fill_days":14,"reasons":["conf:1","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/dover-corporation-field-service-engineer","json_url":"https://alion.io/job/dover-corporation-field-service-engineer.json","meta":{"generated_at":"2026-10-23T02:22:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3912,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2401586},"rest":"https://alion.io/mcp/rest/get_company?id=2401586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdover-corporation-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdover-corporation-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdover-corporation-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dover-corporation-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdover-corporation-field-service-engineer"}]}