{"id":1970160,"url":"https://alion.io/job/dover-corporation-network-support-associate","title":"Network Support Associate","company":{"id":2401586,"name":"Dover Corporation","domain":"dovercorporation.com","url":"https://alion.io/company/dovercorporation","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":42,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Supervision","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-06T19:00:28Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-17T18:56:32Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects - both locally and globally - will challenge you and allow you to pursue different and rewarding career paths.\nWe are #EnergizedByGrowth.\nDFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.\nPosition Title: Network Support Associate\nLocation: Austin, TX\nDepartment: Manuf. & Operations (DEPT_MFGOP), North America (DIV_DFS_NAM)\nRemote, Hybrid, or Onsite? Hybrid\nHiring Manager: David Santos\nAdditional Headcount or Replacement (if replacement provide name): Replacement - Daren Verhage\nPosition Summary\nThis role is a customer-facing position that supports the company's mission by delivering the highest level of customer service and support by engaging with customers primarily through tickets and phone. The Specialized Technician also serves as the first escalation point and supports customers through supplementary platforms\nvision for success\nSuit up and show up every day with a great attitude.\nProvide fanatical customer service to our clients.\nDeliver the best solution to customers every time.\nDocument everything and do it with tremendous detail.\nBe an invaluable member of your team.\nBe a voracious learner and demonstrate growth.\nResponsibilities\nProvide technical support to customers and end users.\nContinuously demonstrates a truly empathetic concern for our customer’s issue\nWorking knowledge of PC software such as Microsoft Word, Excel, Office\nProvide problem resolution; create service request with proper coding\nUtilize basic networking knowledge of IT systems, including client LAN/WAN environments, private/public IP address space, DHCP, DNS, TCPIP Fundamentals to provide this support\nFlexibility to adapt to new technologies and processes.\nAptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills\nTrack, monitor and maintain requests, incidents, and escalations in the ticketing system\nAnalyze recurrent issues and recommend fixes or report to developers for further investigation\nBe willing to learn additional products to troubleshoot Hydraulic, Dispenser Payment and Forecourt controller applications.\nQualifications\nTechnical, Electronic or Computer-related Associate’s Degree or Certificate, preferred\n2+ years Technical support, call center, customer support experience desired if no degree or certificate\nAbility to multi-task (read, type, talk simultaneously and work with multiple systems. Oracle, Telephony, etc.)\nTakes ownership of all tasks and commits to high quality results\nA track record of self-improvement and continuous learning\nStrong keyboarding skills (typing 40 wpm)\nProblem Solving skills.\nAbility to comprehend, analyze and present data effectively\nAbility to work various shifts, including weekends and holidays\nSatisfactory Attendance required\nAbility to sit for extended periods of time\nAbility to work in excess of 8 hours per day\nAbility to seamlessly adapt to changes quickly\nExceptional telephony utilization, communication skills, active listening, and customer-care\nA demonstrated logical approach to troubleshooting\nConsistently maintain a superior level of professionalism\nUnderstanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases\nTechnical trouble shooting experience\nRemote trouble shooting experience\nPhysical Requirements:\nNormal Office Heavy work (lift 30-50 lbs.)\nLight work (lift 10 lbs.) Very heavy work (lift over 50 lbs.)\nMedium work (lift 11-30 lbs.)\nOther physical requirements (note):\nThe employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment\nWhile performing the duties of this job, the employee is regularly required to talk and hear\nMental Requirements: (as presently performed to accomplish essential functions)\nReading, Writing, Calculating\nSocial Interaction Skills\nReasoning/Analysis\nWorks with Minimal Supervision\nOther Mental Requirements (note):\nLanguage Requirements:\nAbility to effectively speak, read and write English\n\nWe consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.\n\nAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.\nFraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.","description_format":"text","description_chars":6840,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-06T19:00:28Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.657,"p_room":0.75,"age_days":10,"expected_fill_days":12,"reasons":["conf:3","velocity","win:late","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/dover-corporation-network-support-associate","json_url":"https://alion.io/job/dover-corporation-network-support-associate.json","meta":{"generated_at":"2026-10-18T00:05:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":171,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2401586},"rest":"https://alion.io/mcp/rest/get_company?id=2401586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdover-corporation-network-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdover-corporation-network-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdover-corporation-network-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dover-corporation-network-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdover-corporation-network-support-associate"}]}