{"id":2924278,"url":"https://alion.io/job/dover-corporation-remote-service-engineer","title":"Remote Service Engineer","company":{"id":2401586,"name":"Dover Corporation","domain":"dovercorporation.com","url":"https://alion.io/company/dovercorporation","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":35,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":14500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5845},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T13:03:51Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T11:50:30Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.\nWith more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.\nMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.\nAs a member of the Markem-Imaje Remote Support team, you will be part of a global organization that provides remote technical support on automated labelling, coding and traceability solutions for customers in a variety of markets such as Food & Beverages and pharma. You will have the opportunity to be among the first hires in the development of two new Remote Service Hubs strategically located to offer best in class 24/7 remote services to accelerate the pivot from a “break-fix” model, reliant on dispatching field technicians onsite, to a “predictive and remote” support model. The hubs will be reinforced with lab facilities showcasing all key M-I HW & SW technologies to enable effective customer support and technical skill growth. The expansion of the Service Hubs also aims at concentrating knowledge and technical expertise in one physical location to accelerate learning among teams, collaboration with other services and provide an exciting career path.\nWhat you will do:\nBe the First Point of Contact for Technical claims for all Markem-Imaje printer models\nHandle calls, emails and chat from international customers within SLA’s.\nDevelops and expands knowledge of specific customer applications for all company products to better respond to customer issues, problems, concerns and requests.\nDevelops a detailed understanding of the technical specifications and environmental requirements at customer sites necessary for the optimal installation, operation and maintenance of the company’s products.\nIdentify and prioritize issues actively.\nDocuments all relevant details of the reported problem, diagnostic steps, and resolution to ensure accurate and detailed service history maintained within Case management system.\nIdentify sales opportunities for customers that contact the Remote Service, Escalate through the appropriate channels.\nBuild a trust relationship with our customers by:communicating proactively on ticket updatesparticipating in meetings with several stakeholders to collect information and set an action planfollowing up internally with other teams to ensure a solution is delivered on time\nWhat you need to have:\nAssociate degree from a technical college recommended.\nAt least two years of experience in industrial technology required and customer management experience.\nExcellent technical skills (mechanical, electrical, computer, electronic, etc.)\nExperience with a ticket management system is a plus\nGood soft skills, setting the right expectations and being assertive with the customers\n Good reasoning ability by clearly defining problems, analyzing data and establishing facts\nEffective listening skills\nCustomer and result driven\nAbility to prioritize appropriately and multi-task effectively\nStrong team player\nAbility to work effectively under pressure in a fast-paced, changing environment.\nFlexibility to work in shifts (morning, afternoon)\nExcellent written and spoken English. French, Spanish or Dutch is a plus\nYou’ll only be the right candidate if you are aligned to our values and culture:\nCollaborative entrepreneurial spirit \nWinning through customers \nHigh ethical standards, openness and trust \nExpectations for results \nRespect and value people \nIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you\nAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.\nFraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. 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