{"id":3008304,"url":"https://alion.io/job/dover-corporation-software-support-engineer","title":"Software Support Engineer","company":{"id":2401586,"name":"Dover Corporation","domain":"dovercorporation.com","url":"https://alion.io/company/dovercorporation","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":30,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4000,"max_usd":12000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T14:35:30Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T04:55:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.\nWith more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.\nAs a member of the PI Helpdesk (Packaging Intelligence) you will be part of an international team providing advanced software support for industrial automation solutions used by leading manufacturers worldwide.\nThis is an opportunity to join a newly established support hub in Philippines, working alongside colleagues across Europe, Asia and the Americas. You will troubleshoot complex software solutions that integrate production lines, printers, databases and ERP systems in industries such as Food & Beverage, Pharmaceutical and Consumer Goods.\nWhat you will do:\nAct as the first point of contact for software related support requests from regional and international customers.\nTroubleshoot complex software issues and provide accurate, timely resolutions.\nInvestigate incidents involving applications, databases, servers and industrial communication.\nDevelop your technical skills in tools such as VB.NET, SQL, and industrial communication protocols (e.g., OPC/PLC) to analyze and solve incidents.\nBuild strong, trust-based relationships with customers through proactive and clear communication.\nManage support cases via phone, email and ticketing system while meeting SLA expectations.\nCollaborate with global colleagues (Support, Engineering, Project Management) to investigate and resolve complex issues.\nDocument investigations, resolutions and best practices to continuously improve the team's knowledge base.\nContinuously expand your technical knowledge through training and hands-on experience.\nIdentify and prioritize issues appropriately.\nSupport software deployments and customer implementations when required.\nPerform other duties as required to support the team. \nWhat you need to have:\nTechnical education or relevant experience in: Engineering, IT, Computer Science or a related field.\n2+ years of experience in software support, software development or technical application support.\nExperience with one or more programming languages such as VB.NET, C#.\nIntermediate knowledge SQL or similar database query languages.\nUnderstanding of Windows environments, networking and server-client software structures.\nStrong analytical and troubleshooting skills and ability to work under pressure and to prioritize tasks.\nExcellent communication skills and reasoning ability.\nAbility to work independently while collaborating within an international team.\nExcellent English proficiency (spoken and written).\nFlexibility to start to work on shift to support customers across different time zones.\nFlexibility to participate in a compensated on-call rotation.\nAvailability to travel for project-related activities or training. (Nice to have:\nExperience in an industrial environments or production systems.\nKnowledge of ERP integrations.\nFamiliarity with OPC, PLCs or industrial communication protocols.\nExperience supporting production or automation systems.\nSpanish proficiency.\nYou’ll only be the right candidate if you are aligned to our values and culture:\nCollaborative entrepreneurial spirit \nWinning through customers \nHigh ethical standards, openness and trust \nExpectations for results \nRespect and value people \nIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.\nAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.\nFraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.","description_format":"text","description_chars":5039,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-21T14:35:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:24","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/dover-corporation-software-support-engineer","json_url":"https://alion.io/job/dover-corporation-software-support-engineer.json","meta":{"generated_at":"2026-10-23T16:43:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2401586},"rest":"https://alion.io/mcp/rest/get_company?id=2401586"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdover-corporation-software-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdover-corporation-software-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdover-corporation-software-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dover-corporation-software-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdover-corporation-software-support-engineer"}]}