{"id":3314288,"url":"https://alion.io/job/dovetail-it-and-cloud-support-tech","title":"IT and Cloud Support Tech","company":{"id":11696,"name":"Dovetail","domain":"dovetail.com","url":"https://alion.io/company/dovetail","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-30T05:48:23Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"IAM","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Amazon EC2","optional":true},{"name":"Amazon S3","optional":true}],"status":"live","first_seen_at":"2026-10-27T03:07:49Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T07:30:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups.\nThe best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue.\nThe role\nWe're looking for an IT and Cloud Support Tech to join our engineering team. This role blends traditional IT support with hands-on exposure to cloud infrastructure - ideal for someone who wants to grow beyond helpdesk work into systems and cloud engineering. Please note this is a full-time in person-first role (in office 4 days a week), working from our Surry Hills HQ.\nYou'll own our internal IT operations: onboarding and offboarding staff, managing devices through MDM, keeping our network and AV running smoothly, and being the go-to person when something breaks. Alongside this, you'll support our platform engineers with AWS cloud operations - managing access, supporting deployments, troubleshooting infrastructure issues, and helping keep our cloud environment healthy.\nThis role brings with it an exciting variety of work. One hour you might be configuring SSO for a new vendor; the next you're investigating why a Lambda function is timing out. If you're an IT professional who's curious about cloud infrastructure and wants to develop those skills while working alongside experienced engineers, this is the role for you.\nWhat you'll do\nIT operations and support\nManage employee onboarding and offboarding, including device provisioning, account setup, and access management\n\nOwn our MDM platform (Kandji/Iru) and ensure our Mac fleet is secure, up-to-date, and well-configured\n\nConfigure and maintain SSO/SAML integrations for SaaS vendors\n\nTroubleshoot internal technical issues across devices, operating systems, and networks\n\nManage office infrastructure including networking equipment, WiFi, and multi-site WAN connections across our Sydney and San Francisco offices\n\nLook after meeting room AV equipment and maintain relationships with hardware vendors\n\nMaintain an inventory of tools and systems, identifying opportunities for consolidation and cost savings Cloud support (under guidance from platform engineers)\n\nManage IAM users, roles, and access policies in AWS\n\nSupport deployment pipelines and help engineers troubleshoot access or environment issues\n\nAssist with basic infrastructure troubleshooting - investigating logs, checking service health, diagnosing connectivity problems\n\nMonitor cloud costs and flag anomalies\n\nHelp maintain documentation for cloud infrastructure and runbooks Growth and collaboration\n\nWork cross-functionally with security, engineering, and operations teams\n\nContribute to shaping IT and cloud practices as the company grows\n\nDevelop your cloud engineering skills with mentorship from experienced platform engineers\n\nYour background\nYou have solid IT fundamentals. You've supported end users, managed devices, and troubleshot network issues. Experience with Mac environments and MDM tools (Kandji, Jamf, or similar) is a plus.\n\nYou have some exposure to cloud infrastructure. You don't need to be an AWS expert, but you should understand the basics - what EC2, S3, IAM, and Lambda are, and ideally have done some hands-on work in a cloud environment. Formal certifications aren't required, but a demonstrated interest in learning cloud technologies is.\n\nYou're a natural troubleshooter. You enjoy diagnosing problems methodically, whether it's a laptop that won't connect or a service that's throwing errors. You ask good questions and don't give up easily.\n\nYou communicate clearly. You can explain technical issues to non-technical colleagues without condescension, and you're comfortable asking for help when you need it.\n\nYou're proactive and organised. You don't wait to be told what to do. You spot problems before they become urgent and keep track of multiple threads without dropping balls.\n\nYou want to grow. You're excited about developing cloud and systems engineering skills, not just doing IT support forever. You see this role as a stepping stone and you're prepared to put in the work to learn.\n\nWhy you'll love it here\nWe hire smart people and look after them well! Here's the deal:\nEquity for everyone. Competitive base salary plus options, so every builder is aligned on long-term impact.\nA place to do your best work, wherever you are. Our Sydney office is built for in-person first collaboration. Our US team runs on a flexible remote setup. Either way, you've got what you need.\nBuilt in connection. Join a Doveclub, bond with your team regularly, and celebrate the small wins, big milestones, and cultural moments with the whole company.\nLearn and thrive. Flexible L&D and wellness benefits, choose between a generous $3000 L&D allowance, or up to $1000 on wellness.\nTime to recharge. Four weeks of accrued leave, floating public holidays, and gifted bonus Kit Kat days sprinkled throughout the year.\nFour weeks from anywhere. Up to four weeks a year doing your job from anywhere in the world. Split it up or use it all at once.\nGenerous parental leave. We offer 20 weeks for primary caregivers, 12 weeks for secondary caregivers, plus return-to-work support.\nFour weeks at four years. Four years is a long time in tech, and we value loyalty. Take an additional four weeks off to reset and recharge.\nStellar US benefits. Comprehensive health, dental, vision, 401(k), and more through Sequoia.\nAt Dovetail, we're building a place where every team member feels supported and valued. We celebrate individualism and want you to show up as your authentic self every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an underrepresented group.\nOn AI: We expect candidates to already be embedding AI into their day-to-day work. We look for people who are thoughtful and pragmatic in how they use AI-knowing when to leverage it, how to direct it effectively, and how to apply it to improve the quality, speed, and impact of their work.","description_format":"text","description_chars":6457,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Customer & Retention Analytics","UI/UX Design","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-10-27T04:32:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":45,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/dovetail-it-and-cloud-support-tech","json_url":"https://alion.io/job/dovetail-it-and-cloud-support-tech.json","meta":{"generated_at":"2026-10-30T09:52:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11696},"rest":"https://alion.io/mcp/rest/get_company?id=11696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdovetail-it-and-cloud-support-tech"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdovetail-it-and-cloud-support-tech"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdovetail-it-and-cloud-support-tech"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dovetail-it-and-cloud-support-tech\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdovetail-it-and-cloud-support-tech"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3314288}},{"tool":"search_jobs","arguments":{"company":"dovetail.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3314288},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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