{"id":3843938,"url":"https://alion.io/job/dow-inc-senior-customer-manager","title":"Senior Customer Manager","company":{"id":95854,"name":"Dow Inc.","domain":"dow.com","url":"https://alion.io/company/dow-inc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":31,"ghost_share":0.032,"stale_share":0.161,"repost_share":0.161,"time_to_fill_p50_days":19,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates","Wiesbaden, Germany","Khobar, Saudi Arabia","Cairo, Egypt","Istanbul, Turkey","United Arab Emirates"],"countries":["AE","DE","SA","EG","TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":true,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T11:35:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.\nOur people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.\nAbout You and This Role\nAs a Senior Customer Manager supporting the Middle East, you will drive revenue growth through catalyst, technology, and services sales for existing Univation customers across the Middle East.\nYou will manage and strengthen strategic customer relationships while identifying opportunities across polyethylene and advanced chemical technologies including UNIPOL™, UNIGILITY™, METEOR™, and LP Oxo™.\nYou will work closely with regional and global Sales, Marketing, and Technology Delivery teams to develop and execute customer strategies and achieve commercial objectives. The role reports to the Regional Sales Director for the region.\nResponsibilities\nDrive commercial growth with existing licensees across the Middle East by identifying, developing, and executing opportunities for catalysts, licensing products, technology solutions, and services.\nLead commercial activities from proposal through execution, including catalyst sales, plant capacity expansions and retrofits, licensing-right modifications, improvement programs, process control solutions, plant simulation solutions, proprietary equipment, training, on-site services, and joint technology development agreements.\nManage and strengthen customer relationships throughout the licensee lifecycle, coordinating with Sales, Marketing, and Technology Delivery teams to develop and execute account strategies.\nSupport new licensing opportunities and customer transitions by partnering with the New Build Licensing Sales Manager and taking commercial ownership of catalyst and services relationships following project design confirmation and kick-off.\nProvide commercial leadership throughout project implementation, supporting licensees during design, construction, plant start-up, and warranty phases while coordinating delivery in accordance with applicable license agreements.\nDevelop market and customer insights by maintaining visibility of licensees' investment plans, projects, and technology needs; sharing relevant intelligence internally; and supporting customer engagement activities.\nQualifications\nBachelor’s or Master’s degree in Chemical Engineering, Polymer Engineering, Materials Science, Surface Coating Technology, Chemistry or a closely related technical discipline \nFluency in English required, Fluency in Arabic strongly preferred, with the ability to communicate effectively with customers and stakeholders from diverse backgrounds. \nMinimum 10+ years of relevant experience is required. \nDemonstrated experience in business-to-business sales, account management, licensing, or commercial management within the chemical, petrochemical, polymer, or related industrial sector.\nExperience managing complex commercial negotiations, proposals, and contracts with multiple internal and external stakeholders.\nAbility to understand customers' technical and commercial needs and translate them into relevant products, technologies, and service opportunities.\nExperience developing and maintaining long-term relationships with customers and senior-level stakeholders.\nAbility to work effectively across regional and global teams and manage multiple commercial priorities.\nYour Skills\nStrong customer relationship management and consultative selling skills, with a focus on identifying opportunities and creating long-term customer value.\nEffective negotiation and influencing skills with the ability to navigate complex commercial discussions.\nStrong planning, organization, and prioritization skills, with the ability to independently manage multiple customer opportunities.\nProficiency in customer relationship management systems, including planning customer interactions, documenting activities, and maintaining opportunity information.\nStrong technical and commercial aptitude; familiarity with Univation Technologies' polyethylene, advanced chemicals, and catalyst technologies is advantageous. \nClear written and verbal communication and presentation skills, including the ability to communicate technical and commercial topics to different audiences.\nAdditional Notes\nYou will collaborate regularly with regional teams as well as Marketing, Technology Delivery, and Catalyst Sales colleagues.\nThe role includes customer engagement throughout technology licensing, project implementation, start-up, warranty, and post-start-up commercial activities.\nParticipation in industry events in the region.\nRelocation support/visa sponsorship is not available for this role.\nRegional travel required, up to 50%.\nBenefits - What Dow offers you\nWe invest in you. \nDow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.\nHere are just a few highlights of what you would be offered as a Dow employee:\nEquitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. \nBenefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. \nCompetitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location).\n\nStudent Debt Retirement Savings Match Program (U.S. only).Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.\n\nRobust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.\nOpportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. \nWorkplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. \nCompetitive yearly vacation allowance.\nPaid time off for new parents (birthing and non-birthing, including adoptive and foster parents). \nPaid time off to care for family members who are sick or injured. \nPaid time off to support volunteering and Employee Resource Group’s (ERG) participation. \nWellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.\nOn-site fitness facilities to help stay healthy and active (availability varies depending on location).\nEmployee discounts for online shopping, cinema tickets, gym memberships and more.\nAdditionally, some of our locations might offer:Transportation allowance (availability varies depending on location)\nMeal subsidiaries/vouchers (availability varies depending on location)\nCarbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)\n\nJoin our team, we can make a difference together.\nAbout Dow\nDow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.\nAs part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.","description_format":"text","description_chars":8880,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Gym membership","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Advanced Materials","Plastics & Polymers","Materials Science & Nanotechnology","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-06T00:01:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/dow-inc-senior-customer-manager","json_url":"https://alion.io/job/dow-inc-senior-customer-manager.json","meta":{"generated_at":"2026-11-10T12:42:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95854},"rest":"https://alion.io/mcp/rest/get_company?id=95854"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdow-inc-senior-customer-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdow-inc-senior-customer-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdow-inc-senior-customer-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dow-inc-senior-customer-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdow-inc-senior-customer-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3843938}},{"tool":"search_jobs","arguments":{"company":"dow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3843938},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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