{"id":1685627,"url":"https://alion.io/job/dow-jones-client-engagement-specialist","title":"Client Engagement Specialist","company":{"id":58531,"name":"Dow Jones","domain":"dowjones.com","url":"https://alion.io/company/dow-jones","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":25,"ghost_share":0,"stale_share":0.92,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-02T10:22:08Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-23T08:40:01Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Description:\nAbout the Team:\nAt Dow Jones, we empower global organizations to navigate an increasingly volatile world, where geopolitical shifts, financial crime, regulatory expansion and emerging AI technologies redefine risk every day. Powered by market-leading intelligence capabilities-including Dow Jones Risk & Compliance, Dragonfly, Oxford Analytica, Storyful, Dow Jones Risk Journal, Factiva and Dow Jones Newswires-we deliver the trusted insights our customers need to build resilience, protect their reputations and make mission-critical decisions with confidence.\n About the Role:The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Business Development Managers.\nTo this end the Client Engagement Specialist will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.\nSuccess will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.\nYou Will\nRetention\nResponsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan\nProactively provide a clear picture to management by highlighting high risk renewal accounts and strategies to mitigate potential losses\nResponsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal CRM reports\nOversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year\nSupport new sales into existing accounts to ensure maximum customer ROI with DJ\nSupport clients’s transitions from legacy tools to DJ upgrade platforms\nCustomer Knowledge\nKnow your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs\nUnderstand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.\nServe as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.\nLead Generation\nWhere possible identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.\nThe CES must maintain accurate and appropriate client records within the Company’s systems. The CES will communicate with clients mainly via telephone and email.\nYou Have\n2-4 years of proven success in client engagement, customer success or account management\nExceptional written and verbal communication skills\nOther language proficiency is a strong plus\nProven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment\nExcellent project management and organizational skills with a keen attention to detail\nProficient in Microsoft Office suite & Google Drive\nKnowledge of Salesforce & Tableau desirable\nOur Benefits\nComprehensive Insurance & Retirement plans\nPaid Time Off and Leaves\nEducation Benefits\nFamily Care Benefits\nCareer Growth Programs\nAccess to Dow Jones Products\nEmployee Referral Program\nEmployee Well-being Support & Fitness Programs\nFinancial Health Programs\nCybersecurity Protection\nEqual Opportunity Employer\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.Reasonable Accommodation\nWe are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at . Please put \"Reasonable Accommodation\" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.\nBusiness Area:\nDow Jones - Risk SalesJob Category:\nSalesUnion Status:\nNon-Union role","description_format":"text","description_chars":4967,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Publishing","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-02T10:22:08Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.609,"p_room":0.75,"age_days":22,"expected_fill_days":27,"reasons":["conf:45","stale_co","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/dow-jones-client-engagement-specialist","json_url":"https://alion.io/job/dow-jones-client-engagement-specialist.json","meta":{"generated_at":"2026-10-25T07:25:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58531},"rest":"https://alion.io/mcp/rest/get_company?id=58531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdow-jones-client-engagement-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdow-jones-client-engagement-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdow-jones-client-engagement-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dow-jones-client-engagement-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdow-jones-client-engagement-specialist"}]}