{"id":3951930,"url":"https://alion.io/job/dow-jones-developer-support-executive-2","title":"Developer Support Executive","company":{"id":58531,"name":"Dow Jones","domain":"dowjones.com","url":"https://alion.io/company/dow-jones","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":20,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"C#","optional":true},{"name":"Java","optional":true},{"name":"Perl","optional":true},{"name":"Python","optional":true},{"name":"Ruby","optional":true}],"status":"live","first_seen_at":"2026-11-09T04:23:09Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T04:23:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.\nOur team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Investor’s Business Daily, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.We encourage anyone that wants to join us in our mission to apply.\nDeveloper Support Executive\nHours of Support*: Working Hours if based in Tokyo: 8:00 AM to 5:00 PM JST\nU.S. West Coast TIme: 4:30 PM - 12:30 AM PT. *Hours subject to change.\nReports to: Supervisor of Developer Support\nPosition Summary:\nProvide support to Dow Jones customers as they build applications that use Dow Jones API’s and Services. As a Developer Support Representative, you’ll represent Dow Jones as you manage and resolve complex technical issues from customers who build applications with our APIs or services. You’ll serve as an advocate for developers using the Dow Jones platform by ensuring the accuracy of our technical documentation, developing and testing the platform, creating relevant sample code, and managing the content on the Dow Jones Support site.\nIn addition, your responsibilities will include, but will not be limited to, the following:\nConduct Kick off meetings with customers to design workflows that adhere to Certification rules for the Dow Jones Platform.\nCommunicate best practices on using Dow Jones API's and Services.\nWork with customers to troubleshoot and resolve technical issues.\nWrite code samples, tutorials, and technical articles for the developer support portal.\nDeveloping internal tools/applications as directed by management.\nKey Responsibilities:\nProvide Phone and Email support for developers who are implementing one or more of Dow Jones API’s or products.\nCertify Customer applications to ensure they adhere to Dow Jones Technical and Branding Guidelines.\nProvide support for Dow Jones Integration and Destination products.\n3rd Level support for unresolved Technical Support issues\nEscalating issues to other departments when appropriate\nGetting status’ on outsourced issues and keeping the technical staff informed\nAssist with mentoring, and coaching technical staff\nRecognize and report problem trends\nReview and communicate system enhancement needs, leading the solution implementation\nResponsible for helping with coverage for other regions or for any “on call” or weekend duties.\nKey Relationships:\nWork with technical staff and other departments within customer service to resolve customer problems\nWork closely with the various system development groups, Global operations, and Product Testing\nWork as a team member in the Development Support Group Team.\nInteract with customer service to resolve production issues.\nInteract with Technology group members to support each other.\nContact customers System/Network/Developer contacts as necessary to troubleshoot or resolve customer related issues\nAssist the sales force in resolving technical issues\nKeep management informed of all severity one problems\nQUALIFICATIONS:\nRequired\nUnderstanding of Web services (SOAP, REST, WSDL, XML, JSON)\nExperience developing or supporting sites using API and SDK integrations\nNetworking or communication protocol knowledge\nHigh level understanding of how to troubleshoot network connectivity issues related to a customer’s network infrastructure.\nKnowledge of networking or communication protocol including HTTPS, SFTP, and other common protocols\nAbility to assimilate complex product knowledge and identify appropriate solutions.\nAbility to effectively adapt to a changing work environment and structure.\nExcellent verbal and written communication skills with ability to explain complex products and technical issues in a level appropriate to the audience.\nHigh degree of professionalism. Sets performance; assumes responsibility and accountability for successfully completing assignments \nCustomer Focus required. Ability to make customers (internal & external) and their needs a primary focus of one’s actions; develop and sustain productive customer relationships.\nAbility to follow documented troubleshooting steps and accurately log interactions into the corporate CRM. (Past experience with salesforce.com is a plus)\nPreferred\nCoding skills in a programming language such as C#, Java, Perl, Ruby, Python\nMinimum of 3 years in a Technical Support or Developer role working with Web applications\nDesired\nExperience working with XML and Relational Databases.\nExperience supporting web and mobile applications along with a thorough understanding of troubleshooting browser related issues. \nOur Benefits\nComprehensive Healthcare Plans\nPaid Time Off\nRetirement Plans\nComprehensive Insurance Plans\nEducation Benefits\nFamily Care Benefits\nCommuter Transit Program\nSubscription Discounts\nEmployee Referral Program\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .\nDow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at . Please put “Reasonable Accommodation\" in the subject line.\nEqual Opportunity Employer\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.Reasonable Accommodation\nWe are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at . Please put \"Reasonable Accommodation\" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.\nBusiness Area:\nDow Jones - Customer ServiceJob Category:\nIT, Telecom & InternetUnion Status:\nNon-Union role","description_format":"text","description_chars":6781,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","News Agencies","RegTech, AML & Compliance","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-11-09T04:23:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-09T04:52:00Z"},"pay":null,"html_url":"https://alion.io/job/dow-jones-developer-support-executive-2","json_url":"https://alion.io/job/dow-jones-developer-support-executive-2.json","meta":{"generated_at":"2026-11-09T04:52:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58531},"rest":"https://alion.io/mcp/rest/get_company?id=58531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdow-jones-developer-support-executive-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdow-jones-developer-support-executive-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdow-jones-developer-support-executive-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dow-jones-developer-support-executive-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdow-jones-developer-support-executive-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3951930}},{"tool":"search_jobs","arguments":{"company":"dowjones.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3951930},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}