{"id":1685640,"url":"https://alion.io/job/dow-jones-people-experience-program-manager","title":"People Experience Program Manager","company":{"id":58531,"name":"Dow Jones","domain":"dowjones.com","url":"https://alion.io/company/dow-jones","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T00:35:37Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description:\nAbout the Role\nAs People Experience Program Manager, you’ll focus on the details behind the employee experience, getting into the smaller interactions, handoffs and moments that shape how employees and managers experience People Team support.\nYou’ll look at how things work today, understand where there is friction or unnecessary effort, and help find better ways of doing things. You’ll work across the People team to connect the details of individual experiences with the wider employee journey, making sure improvements are joined up rather than solving one problem in isolation.\nWorking in our Midtown Manhattan office 3 days a week and reporting to the Senior Manager, People Experience, you will collaborate closely with cross-functional process owners to embed an intuitive employee and manager perspective into the core operations supporting our wider People Experience.\nThis is a role for someone who enjoys getting into the details, spotting patterns, challenging how things are done, and turning problems into practical improvements. You’ll work with People Experience, People Operations, People Business Partners, Centers of Excellence and Technology teams, bringing a broad view of how People support works across Dow Jones.\nYou Will\nGet into the detail of individual People experiences and the employee & manager moments that matter\nSpot the small things that create friction and unnecessary effort, such as extra steps, repeated information, unclear ownership, poor handoffs or confusing communications\nLook across teams and systems to understand how different parts of the experience connect and how they shape the wider employee journey\nWork closely with the People Process Manager and process owners to surface friction, dependencies and opportunities that may not be visible when looking at the experience end to end\nUse employee feedback, case trends, service data, focus groups and other listening methods to understand employee experiences, identify patterns and uncover areas worth exploring\nBreak complex experiences down into individual steps and challenge whether each one is needed, where effort can be removed and where the experience could be simpler\nWork with PX, People Operations, PBPs and specialist teams to understand different perspectives and find practical solutions\nTurn personas, user stories and pain points into clear ideas and recommendations across service, technology, ways of working or communication\nExplore where self-service, automation, AI and existing technology could remove unnecessary effort or improve the experience\nTest ideas with employees, managers and People teams, using feedback to refine solutions\nConnect related employee moments and experiences across the lifecycle, helping avoid disconnected fixes\nCreate simple journey maps, experience views and guidance where they help people understand how something works\nWork with People Technology and system owners to identify opportunities to improve HR systems, workflows and digital tools\nBring the employee and manager perspective to wider People experience and transformation work\nTrack whether changes are making a difference, including employee effort, repeat contact, satisfaction and service trends\nShare useful findings and ideas across the People team so improvements can be applied beyond a single process or team\nYou Have\n7+ years of experience in HR, People Operations, Employee Experience, service design, transformation or a similar environment\nAn understanding of the employee lifecycle and the ways of working that sit behind it\nExperience using feedback, data, case trends or other insight to identify patterns and opportunities\nA naturally curious mindset and a willingness to ask why things work the way they do\nExperience getting into the detail of challenges and finding ways to improve them\nStrong problem-solving skills, from understanding the root cause through to finding practical solutions\nThe ability to see both the detail and the bigger picture\nExperience working across different teams and bringing people together around a problem\nAn interest in HR technology, automation and AI, with a focus on how they can genuinely make things simpler\nThe ability to take something complicated and explain it clearly\nStrong organization skills and the ability to manage multiple pieces of work at once\nA practical approach with the goal of improving things, not just documenting what is wrong\nWillingness to work in our Midtown Manhattan office 3 days a week\nExperience working across global teams or processes (preferred)\nAn understanding of how employees and managers interact with People services and technology (preferred)\nExperience working with Workday, ServiceNow HRSD or similar People technology platforms (preferred)\nExperience using AI, automation or digital tools to improve individual employee experiences (preferred)\nExperience mapping employee journeys, interactions and handoffs to identify friction and opportunities to improve (preferred)\nExperience working with different People teams to test and improve how an experience works end to end (preferred)\nYou'll Get\nThe opportunity to help shape the new People Experience model at Dow Jones\nThe chance to have a real influence on how employees and managers experience People support\nExposure to a wide range of People teams, processes, systems and technology\nThe opportunity to work on global processes and problems across Dow Jones\nHands-on exposure to AI, automation and new technology, with a focus on making People support simpler and more human\nA role where curiosity, challenge and practical ideas are valued\nOpportunities to build your experience across People Experience, process improvement, technology and employee experience\nA supportive environment with professional development\n#LI-HYBRID\nOur Benefits\nComprehensive Medical, Dental, and Vision Insurance Plans \nPaid Time Off \nRetirement Plans \nEducation Benefits \nPaid Maternity and Paternity Leave \nFamily Care Benefits \nCommuter Transit Program \nSubscription Discounts \nEmployee Referral Program \nLearn more about all ourUS benefits.\nEqual Opportunity Employer\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets\nReasonable Accommodation\nWe are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at . Please put \"Reasonable Accommodation\" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.\nPlease refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.\nBusiness Area:\nDow Jones - People\nJob Category:\nHuman Resources\nUnion Status:\nNon-Union roleBase Pay Range: $115,000 - $135,000\nWe’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.\nFor bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.\nFor benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.","description_format":"text","description_chars":7850,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Publishing","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-02T10:22:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":false},"html_url":"https://alion.io/job/dow-jones-people-experience-program-manager","json_url":"https://alion.io/job/dow-jones-people-experience-program-manager.json","meta":{"generated_at":"2026-10-06T02:58:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4483,"day_limit":5000,"remaining_today":517,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58531},"rest":"https://alion.io/mcp/rest/get_company?id=58531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdow-jones-people-experience-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdow-jones-people-experience-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdow-jones-people-experience-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dow-jones-people-experience-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdow-jones-people-experience-program-manager"}]}