{"id":1726602,"url":"https://alion.io/job/dow-jones-system-support-specialist","title":"System Support Specialist","company":{"id":58531,"name":"Dow Jones","domain":"dowjones.com","url":"https://alion.io/company/dow-jones","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":24,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["LaGrange, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-20T17:09:21Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Job Description:\nAbout the Team:\nAs part of the Dow Jones Print Business Operations Group, your mission will be to ensure exceptional service for our customers and create great experiences for our employees.\nAbout the Role\nYou will operate with minimal supervision, supporting the maintenance and operation of electronic and electromechanical systems that are crucial for producing our publications across multiple corporate locations. This position requires 35 hours per week, with workdays varying based on operational needs. Overtime may be required occasionally. You will also need to perform operational tasks as needed for coverage situations, ensuring a proactive approach to maintaining productivity and quality. Additional duties may be assigned as business needs change. You will be based in LaGrange, GA and report to the Technology Services Manager.\nYou Will:\nBreakdown Repair Response: Provide immediate responses to equipment breakdowns, coordinating effectively with machinists to resolve issues promptly without compromising safety or equipment integrity.\nTechnical Expertise: Troubleshoot and repair electronic and electromechanical components across the pressroom, mailroom, and building equipment, including network systems, PLCs, telephony, and automated remote controls.\nTechnology Integration: Support the integration of new technologies into operational processes and serve as a liaison for vendors during the installation, rearrangement, or removal of equipment.\nTechnical Guidance: Offer technical assistance, training, and support to staff and customers, ensuring adherence to corporate technology and publication quality standards.\nDocumentation and Training: Assist with Development and maintaining essential documentation for support staff, including troubleshooting guides and installation instructions, and create training programs to enhance staff capabilities.\nMaintenance and Upgrades: Plan and execute system software, application, and hardware upgrades, as well as routine maintenance of WAN and LAN systems, ensuring reliable operation.\nTroubleshooting and Support: Respond to complex technical issues escalated by support personnel and oversee trouble resolution activities, coordinating with technical staff, vendors, and carriers.\nCommunication: Maintain effective communication with management and other departments, utilizing logs, reports, and emails to ensure timely results for plant maintenance programs. Notify management and clients of network/system troubles through a tiered notification and escalation process.\nSafety Compliance: Adhere to all safety and environmental policies, including lockout/tagout procedures, and assist with safety compliance inspections and training.\nYou Have:\n1 to 3 years of experience supporting technology systems relevant to this role.\nPrevious experience in a production environment is a plus, preferably in cold web offset newspaper printing production environment.\nDistribution/mail packaging experience a plus, working on conveyor lines, with stacking and strapping equipment\nStrong technical knowledge of applicable technology models, including hands-on expertise in Windows Operating System, networking technologies, and application performance tuning.\nProficiency in troubleshooting network and data communications systems, with experience using diagnostic hardware and software tools.\nFamiliarity with desktop operating systems, applications, and peripherals, and a solid understanding of database theories and data communications systems.\nAbility to manage time effectively, prioritize tasks, and communicate clearly, both verbally and in writing.\nA technical degree, college curriculum in electrical or mechatronics field of study, or equivalent military training or work experience in a related field is preferred.\nAbility to stand for long periods, lift up to 50 lbs, kneel, bend, stoop, and operate heavy equipment safely.\nSkills in the use of electronic and instrumentation shop instruments (volt ohm multimeter, oscilloscope, clamp on amp meter, soldering iron, regulated power supply etc.) to set equipment to manufacturers specifications, and make appropriate repairs.\nSkills in the use of other small shop equipment (drill press, grinder, etc.) to repair damaged or manufacture retrofit parts for equipment.\nSkills in routine maintenance and repair of PLC systems.\nUtilization of maintenance records (department preventative maintenance logs, equipment logs, etc.) to keep information useful and timely. Updating and maintaining spare parts inventory as parts are used to ensure accuracy.\nOur Benefits\nComprehensive Healthcare Plans\nPaid Time Off\nRetirement Plans\nComprehensive Medical, Dental and Vision Insurance Plans\nEducation Benefits\nPaid Maternity and Paternity Leave\nFamily Care Benefits\nCommuter Transit Program\nSubscription Discounts\nEmployee Referral Program\nEqual Opportunity Employer\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets\nReasonable Accommodation\nWe are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at . Please put \"Reasonable Accommodation\" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.\nBusiness Area:\nDow Jones - Print OperationsJob Category:\nIT, Telecom & InternetUnion Status:\nNon-Union roleBase Pay Range: $70,000 - $85,000We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.\nFor bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.\nFor benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.","description_format":"text","description_chars":6618,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Publishing","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-02T22:14:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.373,"p_room":0.28,"age_days":60,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dow-jones-system-support-specialist","json_url":"https://alion.io/job/dow-jones-system-support-specialist.json","meta":{"generated_at":"2026-10-21T03:49:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58531},"rest":"https://alion.io/mcp/rest/get_company?id=58531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdow-jones-system-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdow-jones-system-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdow-jones-system-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dow-jones-system-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdow-jones-system-support-specialist"}]}