{"id":3599812,"url":"https://alion.io/job/downer-group-responsive-maintenance-manager-2","title":"Responsive Maintenance Manager","company":{"id":2169700,"name":"Downer Group","domain":"downergroup.co.nz","url":"https://alion.io/company/downergroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T04:55:52Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T18:57:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Make the difference that matters\nDowner is proud to partner with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. Together, we help ensure critical and infrastructure services are at their best when communities need them most.\nWe have an opportunity for a Responsive Maintenance Manager to join our Homes Victoria team. In this role, you will lead the end-to-end delivery of responsive maintenance services across the contract portfolio. Your work will contribute directly to timely, safe and customer-focused maintenance outcomes for Homes Victoria and the communities we serve.\nWhat You’ll Do\nThis role offers a broad scope, with key responsibilities including:\nManage delivery of all responsive maintenance job orders in accordance with contractual timeframes, priorities and service standards across the contract portfolio.\nProvide performance oversight of Service Delivery Partners delivering responsive maintenance works, including quality, timeliness, safety and customer outcomes.\nEnsure responsive maintenance services are delivered with a strong customer focus, supporting effective communication with Homes Victoria, LHOs and the Housing Call Centre.\nMonitor and manage responsive maintenance performance against KPIs, contractual requirements and audit outcomes, addressing underperformance where required.\nProvide accurate reporting, insights and escalation to the Strategic Account Manager on responsive maintenance performance, risks and trends.\nWhat You’ll Bring\nQualification in building, construction, facilities management or a related discipline, or equivalent practical experience. Demonstrated understanding of workplace health and safety obligations. \nCurrent driver’s licence (mandatory).\nManaging responsive maintenance services delivered through subcontractors or Service Delivery Partners.\nWorking within contract-driven service environments with defined KPIs and performance frameworks.\nUsing Works Management Systems to monitor job performance and service outcomes.\nAbility to manage and influence Service Delivery Partner performance.\nMore than anything, you will bring sound judgement, a collaborative approach and a commitment to delivering timely, safe and customer-focused maintenance outcomes for our customer and the communities we serve.\nWhy Downer?\nAt Downer, the work you do matters. We deliver and support essential services and infrastructure that people and communities rely on every day. When you join us, you will be supported to grow, contribute to something meaningful and shape a future that works for you.\nSupport you can count on\nSafety comes first. You will be part of a team that looks out for each other, with practical support and benefits to help you thrive at work and outside it.\nTraining and development to build your capability and support your career.\nEmployee Assistance Program providing professional support for you and your family when you need it most.\nPerks@Downer, including healthcare discounts and savings across a range of everyday purchases.\nA strong focus on safety, wellbeing, inclusion and working together as one team.\nBe part of something big\nAcross government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.\nShape your future\nWhether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.\nMake your next move matter. Apply today and bring your skills, experience and perspective to work that makes a genuine difference.\nIf you need support or adjustments during the recruitment process, let us know so we can help you put your best foot forward.","description_format":"text","description_chars":3937,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Construction"],"lifecycle":[{"event":"open","at":"2026-11-02T07:38:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/downer-group-responsive-maintenance-manager-2","json_url":"https://alion.io/job/downer-group-responsive-maintenance-manager-2.json","meta":{"generated_at":"2026-11-05T20:55:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2169700},"rest":"https://alion.io/mcp/rest/get_company?id=2169700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdowner-group-responsive-maintenance-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdowner-group-responsive-maintenance-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdowner-group-responsive-maintenance-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/downer-group-responsive-maintenance-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdowner-group-responsive-maintenance-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3599812}},{"tool":"search_jobs","arguments":{"company":"downergroup.co.nz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3599812},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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