{"id":2405382,"url":"https://alion.io/job/downer-group-service-delivery-coordinator-5","title":"Service Delivery Coordinator","company":{"id":452179,"name":"Downer Group","domain":"downergroup.com","url":"https://alion.io/company/downer-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":80,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Whanganui, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":47000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T22:55:05Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-25T10:58:00Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"We are currently seeking for a Service Delivery Coordinator to join our Department of Corrections and Ministry of Justice team based at MWT Linton Camp - Manawatu Prison.Reporting to the National Administration Manager, this role plays a key part in supporting the effective delivery of high-quality outcomes that underpin our essential services. The successful candidate will contribute to the coordination and continuous improvement of service delivery across this critical portfolio.\nTe Kōwhiringa | The Opportunity\nDowner holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice that proactively manages and delivers to the national portfolio of facilities including 15 prisons, 98 courts and 141 community correctional sites.\nIn this role, you will provide administrative services to support the contract by having great attention to detail. This role will suit a dynamic person who has a real interest in supporting the business and making things happen!\nNga pūkenga matua | Important Skills\nExcellent MS Office skills (Excel, Word, Powerpoint, Teams).\nStrong organisational (time management) and analytical skills\nHigh attention to detail.\nDemonstrated ability to apply critical thinking and problem-solving skills.\nWell-developed written and verbal communication skills.\nAbility to plan and prioritise workloads and meet deadlines.\nAbility to work independently and within a team.\nStrong customer service capability, including the ability to build effective relationships with internal and external stakeholders.\nAbility to interpret contract KPI’s and performance requirements.\nExperience in a customer service environment.\nProven ability to work in a fast-paced, multi-transactional environment.\nExperience within facilities or contract management is highly regarded.\nExperience with contract management systems advantageous.\nMore than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.\nKo wai mātou | Our Organisation\nAt Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.\nKo te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here\nWe’re proud of our high-performance culture and commitment to diversity, offering:\nTraining and development to support and diversify your career. \nWith 30% of vacancies filled internally you’ll find real opportunities to advance your career.\nPerks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.\nEmployee Assistance Program: professional support for you and your family when you need it most.\nYou want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.\nWe know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.\nWe’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.\nIf you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.\nMe pēhea ki te tono | How to apply\nClick \"APPLY\" and please include your CV and copies of relevant licenses/qualification. The reference number for this role is 737718.\nWe are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.","description_format":"text","description_chars":4385,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Facilities Management","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-13T00:37:25Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.234,"p_room":0.35,"age_days":12,"expected_fill_days":4,"reasons":["conf:8","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/downer-group-service-delivery-coordinator-5","json_url":"https://alion.io/job/downer-group-service-delivery-coordinator-5.json","meta":{"generated_at":"2026-10-25T18:31:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":452179},"rest":"https://alion.io/mcp/rest/get_company?id=452179"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdowner-group-service-delivery-coordinator-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdowner-group-service-delivery-coordinator-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdowner-group-service-delivery-coordinator-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/downer-group-service-delivery-coordinator-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdowner-group-service-delivery-coordinator-5"}]}