{"id":4198996,"url":"https://alion.io/job/doxa-technical-support-specialist","title":"Technical Support Specialist","company":{"id":3254139,"name":"DOXA","domain":"doxa.com","url":"https://alion.io/company/doxa-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-12T21:04:38Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T21:29:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAbout Us:\nDOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.\nWith hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA’s rapid growth is reaching new heights.\nOur rapid evolution means we can deliver on something most companies just talk about; building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture empowerment and commitment to innovation in the specialty insurance space.\nIf you're an ambitious professional looking to evolve your career, we'd love to talk. Ready to join a community of experts redefining the specialty insurance space?\nWhy Odds On Promotions?\nOdds On Promotions, an entity of DOXA, is seeking a client-facing System Support Technician (SST) to configure, test, and deploy promotional hardware and software. This role supports clients through setup, troubleshooting, and post-deployment adjustments, while also working with internal teams to identify issues, test new features, and create user-friendly documentation and demo videos. Additional duties include maintaining deployment tools, assisting with hardware handling, and providing basic IT support. Strong attention to detail, communication skills, and a customer-focused mindset are essential.\nBenefits:\nDOXA Insurance Holdings offers employees an excellent work environment with opportunities for growth. We offer flexible work schedules and casual work attire & environment. Our compensation package includes vacation and sick compensation, health, dental, vision, life, and long-term disability insurance, and a matching 401(k) plan. This position will be in office.\nResponsibilities\nConfigure, test, and deploy promotional hardware and software packages\nDeliver technical assistance for promotional systems and troubleshoot issues\nPartner with sales, marketing, operations, and development to enhance products, software functionality, and customer support processes\nSet up and manage deployment tools such as Microsoft Deployment Tool (MDT) and Kiosk Management Deployment Tool\nDocument support tickets and resolutions for internal tracking\nCreate white papers, guides, and documentation for both internal and external users\nProduce demo videos for products and games\nAssist with equipment logistics and basic internal IT tasks\nParticipate in an on-call rotation, including evening and weekend coverage\nRequirements\nSolid understanding of core networking principles such as DNS, TCP/IP, certificate-based security, PowerShell automation, and installing or configuring SQL Server environments.\nExperience working with IIS, including managing web applications and adjusting application pool settings.\nComfortable using a variety of remote support tools, including LogMeIn, Dameware, RDP, and VPN technologies.\nExceptional customer support abilities, with clear, patient communication tailored to users with different levels of technical experience.\nCompetent with standard office software and common desktop applications.\nStrong background in hardware troubleshooting, diagnostics, and component repair.\nPrior experience in advanced support positions-such as Tier 3 Help Desk, Endpoint Support, Desktop Engineering, or Systems Support-is a plus.\nSalary Description\n$35 - 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