{"id":1076148,"url":"https://alion.io/job/dp-architects-service-desk-administrator","title":"Service Desk Administrator","company":{"id":233325,"name":"DP Architects","domain":"dpa.com.sg","url":"https://alion.io/company/dpa-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":35,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":233,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-26T09:40:31Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":47},"description":"COMPANY:\nDP Architects Pte Ltd\nBUILD YOUR FUTURE WITH US\nEvery DPian Matters is the motto that reflects our core values. DP Architects actively supports the growth of our people through dedicated talent development programmes, clear career pathways and access to global opportunities. Our culture of continuous learning, collaboration and shared purpose develops skilled and engaged people deeply invested in the future of our built environment. Our practice is defined by the pursuit of design excellence, supported by research and innovation, and anchored in teamwork for the collective good. Together, we pursue better-than-sustainable outcomes to shape a regenerative future for our cities and communities.\n\nPosition Overview\nWe are seeking a proactive and customer-focused Service Desk Administrator to manage daily IT operations, provide technical support to end-users, and maintain local IT infrastructure.\n\nKey Responsibilitie s\nUser Support: Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues.\nIncident & Request Management: Log, prioritize, track, and resolve IT tickets adhering to established Service Level Agreements (SLAs).\nSystem & Account Administration: Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365).\nWorkstation Provisioning: Set up, configure, and deploy laptops, desktop workstations, and mobile devices for onboarding employees.\nMaintenance & Troubleshooting: Diagnose hardware/software faults, perform routine system updates, and manage IT asset inventory.\nDocumentation: Maintain clear technical documentation, standard operating procedures (SOPs), and end-user knowledge base articles.\n Qualifications & Requirements\nEducation & Experience: Nitec/ Diploma in Information Technology, Computer Science, or equivalent practical experience in IT service desk/desktop support.\nTechnical Skills:\nProficiency in Windows operating systems and Microsoft 365 suite.\nBasic understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).\nExperience with ticketing tools and Active Directory is highly advantageous.\nSoft Skills: Excellent problem-solving abilities, strong communication skills, and a customer-service mindset.","description_format":"text","description_chars":2228,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Architecture"],"lifecycle":[{"event":"open","at":"2026-09-20T13:15:45Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.854,"p_room":1,"age_days":47,"expected_fill_days":233,"reasons":["conf:70","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/dp-architects-service-desk-administrator","json_url":"https://alion.io/job/dp-architects-service-desk-administrator.json","meta":{"generated_at":"2026-10-27T00:54:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1235,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":233325},"rest":"https://alion.io/mcp/rest/get_company?id=233325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdp-architects-service-desk-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdp-architects-service-desk-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdp-architects-service-desk-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dp-architects-service-desk-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdp-architects-service-desk-administrator"}]}