{"id":2878409,"url":"https://alion.io/job/dp-world-customer-service-operations-specialist","title":"Customer Service & Operations Specialist","company":{"id":92853,"name":"DP World","domain":"dpworld.com","url":"https://alion.io/company/dp-world","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":65,"ghost_share":0.031,"stale_share":0.6,"repost_share":0.046,"time_to_fill_p50_days":14,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnaby, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":160},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T21:06:16Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-05T17:10:40Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Role Purpose:\nThe Customer Service and Operations Specialist supports DP World Canada's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding environment.\nKey Responsibilities:\nOrganize and arrange transportation for customers with strong focus on ocean and air freight.\nCreate files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.\nFollow appropriate work instructions or checklist to create consistency and minimize errors.\nEnter shipment and bookings details into approved freight forwarding platforms in a timely and accurate manner, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices.\nUse approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.\nEnsure safe transport execution in line with official requirements.\nManage shipments from open to close - handle all day-to-day operational activities and close out the file in accounting.\nKnowledge & Qualifications:\n2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.\nGraduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms.\nComprehensive understanding and expertise in the application of Canada's import and export regulations.\nProactive and collaborative team player with exceptional customer service skills. \nEffective verbal, written, and interpersonal skills and the ability to communicate with clients, carriers, other forwarders, and vendors. \nKnowledge and experience in PC and MS Office applications. \nMust be fluent in English. \nPrevious Canadian work experience or experience working directly with Canadian industries.","description_format":"text","description_chars":2106,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-19T22:10:12Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.531,"p_room":0.55,"age_days":16,"expected_fill_days":14,"reasons":["conf:0","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/dp-world-customer-service-operations-specialist","json_url":"https://alion.io/job/dp-world-customer-service-operations-specialist.json","meta":{"generated_at":"2026-11-05T21:27:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":92853},"rest":"https://alion.io/mcp/rest/get_company?id=92853"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdp-world-customer-service-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdp-world-customer-service-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdp-world-customer-service-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dp-world-customer-service-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdp-world-customer-service-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2878409}},{"tool":"search_jobs","arguments":{"company":"dpworld.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2878409},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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