Group Senior Product Manager

2. JOB PURPOSE

In line with vision of being a global trade enabler, DP World seeks to develop multiple business lines to connect buyers and suppliers. This includes initiatives like ecommerce for buyers to discover what they want to buy, and global logistics to be able to deliver the goods to them.

The global supply chain and logistics industry is being digitally disrupted, with technology adoptions like Cloud, Industry 4.0, IoT, Blockchains, Big Data, AI, Robotics, etc. DP World is the front runner in the revolution, pioneering the adoption of Hyperloop transportation, autonomous truck, drone delivery, Smart Sensor, BOXBAY storage system, blockchain, etc.

Similarly, a global eCommerce platform can provide access for both B2B and B2C customers to find what they want globally, not just locally. The associated costs can dramatically come down using physical and governmental assets like Free zone and economic parks. These ecommerce volumes will also add scale to our logistics network, thereby bringing down costs even further.

We are building a blockchain-backed trade logistics platform with the goal to provide the most frictionless experience for all parties in the cross-border global supply chain; shippers, suppliers, freight forwarders, shipping lines, logistics service providers. Problems we are tackling include purchase order and shipment visibility, ocean/air shipping route optimization, end-to-end cargo track & trace, transition time prediction, exception management automation, customer insights and growth, business performance analytics, transaction risk modelling, cross-organization process automation via logistics smart contract, etc.

Both ecommerce and logistics are early stage initiatives with a fast paced, highly collaborative start up like environment inside a global company.

We are looking exceptionally business-savvy and technology-savvy product managers to lead these efforts to scope and design products to meet our objectives. You need to be flexible and entrepreneurial, comfortable operating with ambiguity and willing to develop quick proof of concepts. You are passionate about the potential customer and societal impact and will operate at all levels, diving deep into the details while providing strategic inputs for the product. A successful candidate will be highly analytical, able to work extremely effectively with cross-functional peers, and adept at synthesizing a variety of technologies and capabilities into high quality, exciting, and simple products and experiences.

3. JOB DIMENSIONS

Number of Staff Supervised (if applicable)

Direct Reports:

Indirect Reports:

Financial Data (if applicable)

Operating Budget:

Annual Turnover:

Other:

Other (if applicable)

4. KEY ACCOUNTABILITIES

• Understand overarching objectives of DP World, translate them into new customer facing products to help generate revenue and bottom line

• Perform competitive benchmark analysis, analyze customer needs, look at surveys and quantitative data to come up with the right judgement of product and feature investments

• Socialize the product ideas and key decisions in strategic discussions and ideation sessions with business leaders; form productive and trusting relationships with them.

• Work with junior product managers to effectively delegate tasks, and ensure the coming together of features for a holistic product, not just across technology, but across sales, operations, finance and commercial

• Translate high-level business requirements into detailed technical specs, and aggressively unblock the engineer teams to execute fast

• Define a thoughtful, detailed, and executable rollout strategy for new features, releases, and products.

• Write business cases, perform ROIs, and prioritize and write user stories; partner with product development team to break things down and plan them into releases.

• Cultivate product positioning and benefit statements, partnering with the marketing and communication team to create collateral that generates excitement and makes it easy for our potential customers to adopt and understand the benefits.

• Measure the performance of product launches and iterate to success

• Focus on building value for our business, not just features; develop innovative and unique product offerings by leveraging knowledge of the key market challenges that already exist in competitor products.

• Facilitate cross-functional communication and decision-making, while also developing key stakeholder relationships in various locations.

• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Founder’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies

• Perform other related duties as assigned

• Bachelor's degree in Science, Engineering or Technology.
• MBA with Supply Chain work or ecommerce experience a big plus. 10-15 years of product management experience in technology companies with background in international trade, ecommerce, & logistics.
• Ability to think strategically yet being in the details.
• Working and influencing across a diverse group of people and personalities, both internal and external, and bring the product to fruition and add business value.
• Ability to deal with ambiguity, form clear thoughts, and push forward.
• Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
• Strong oral and written communication skills, as well as ability to think clearly, analyze quantitatively, and prioritize with sound judgement.
• Demonstrated ability to turn customer needs and pain points into innovative products. Experience incorporating product and operations feedback to craft long term vision and quarterly roadmaps.
• Business acumen and curiosity to learn and become an expert on a complex product
• An entrepreneurial mindset, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial.
• Exceptional passion for delivering world-class customer experiences.

5. jOB cONTEXT

DP World is a leading enabler of global trade and an integral part of the supply chain. Headquartered at Dubai, we operate 78 marine and inland terminals and over 50 related businesses in over 40 countries across six continents with a significant presence in both high-growth and mature markets. Our dedicated team of over 45,000 employees from 110 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow.

Container handling is the company’s core business and generates more than three quarters of its revenue. In 2018, DP World handled 71 million TEU (twenty-foot equivalent units) across our portfolio, about 1/9 of global container volume. With its committed pipeline of developments and expansions, the current gross capacity of 90 million TEU is expected to rise to more than 100 million TEU by 2020, in line with market demand.

We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society. By thinking ahead, foreseeing change and innovating, we aim to create the most productive, efficient and safe trade solutions globally.

6. QUALIFICATIONS, EXPERIENCE AND SKILLS

7. COMMUNICATIONS AND WORKING RELATIONSHIPS

Internal:

• Daily/weekly interaction with the Product Heads, Directors of Software Development, CTO, COO

• Daily interaction with functional experts from other DP World departments as the team member of specific project teams

• Daily interaction with team members

External:

The ability to communicate effectively with external parties is essential to successfully

perform this role. Examples of these external parties include:

• Senior Government Officials across geographies

• External vendors

• Potential/live customers

• External advisors/consultants

8. FRAMEWORKS, BOUNDARIES AND DECISION-MAKING AUTHORITY

Operates with substantial day to day autonomy and independence within budgetary and business parameters, Consults with Team lead when required.

The position is also expected to discuss initiatives, strategies, deliver presentations and promote best practice with regard to any relevant issues directly with key customers internally and externally.