Quality Claims Coordinator

DP World, the fast-growing transportation and logistics leader that currently manages more than 10% of world trade, is seeking three professionals to join its Greenfield Contract Logistics site in Mosnov, Czech Republic as Quality Claims Coordinators.

As Quality Claims Coordinator, you will play a key role in connecting our operations with the customer, ensuring that quality claims are handled with clarity, speed, and professionalism. You will support the full claim process from investigation and documentation to resolution, contributing to smooth warehouse and logistics operations.

These roles are offered on a shift schedule (morning and afternoon).

Your Responsibilities:

• Reviewing and managing quality claims assigned to the operation in relevant systems.
• Coordinating investigation activities across internal functions and ensuring timely collection of required data.
• Providing structured feedback to the customer (BMW) on investigation results, including root cause and corrective actions, cooperating with the Quality Engineer when necessary.
• Preparing and submitting 8D reports in line with customer requirements and timelines, cooperating with the Quality Engineer when necessary.
• Acting as the main point of contact for customer communication related to quality claims.
• Creating and managing self-announcements (SA) for suspected material issues in transit or within the supply chain.
• Supporting escalation of critical quality issues and ensuring timely communication to relevant stakeholders.
• Maintaining accurate and complete documentation of all claim-related activities.
• Ensuring timely processing and strict monitoring of all claims, including immediate follow-up on open cases, to meet customer-defined deadlines and avoid potential financial liability.
• Ensuring compliance with customer-specific requirements, systems, and reporting standards.
• Supporting ad-hoc quality topics, escalations, and urgent cases based on operational and customer needs.

Your Profile:

• Secondary education or higher, preferably in a technical, logistics, or quality-related field.
• Previous experience in quality, claims handling, or logistics operations, with previous experience in the automotive environment being considered an advantage.
• Previous experience with customer communication and claim management processes is preferred.
• Basic system skills (e.g., SAP or customer-specific systems such as qCube) would be an advantage.
• Good understanding of quality processes and documentation, with familiarity with 8D methodology would be an advantage.
• Fluency in the Czech/Slovak language is a must, while fluency in the English language would be an advantage,
• Willingness to work in a shift-based environment.
• Strong organizational skills and the ability to manage multiple claims simultaneously.
• High attention to detail and accuracy in documentation and reporting.
• Strong communication skills, including the ability to interact confidently with customers and internal stakeholders.
• Ability to coordinate cross-functional activities and ensure timely follow-up.
• Analytical thinking and a structured approach to problem solving.
• Ability to work effectively under time pressure and meet strict deadlines.
• Proactive mindset and a strong sense of ownership in managing claims.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.