{"id":2093659,"url":"https://alion.io/job/dp-world-senior-manager-cluster-operations-express-logistics","title":"Senior Manager - Cluster Operations - Express Logistics","company":{"id":92853,"name":"DP World","domain":"dpworld.com","url":"https://alion.io/company/dp-world","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":55,"ghost_share":0,"stale_share":0.545,"repost_share":0.036,"time_to_fill_p50_days":4,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T13:45:12Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T12:46:42Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"FILING INFORMATION\nPosition\nSenior Manager - Cluster Operations - Express LogisticsDepartment\nExpress Business, Operations\nLocation\nMultiple\nBand\n3\nReporting To\nDGM - Regional Operations\nROLES & RESPONSIBILITIES\nKey responsibilities\nOwnership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered.\n\nResponsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness\n\nIdentify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.\n\nEnsure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches.\n\nEnsure complete adherence to safety, tax and legal non compliances as communicated by HO\n\nProposed corrective and preventive measures in case of misconduct or deviation from standard setting\n\nDoes the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.\n\nEnsure highest customer satisfaction through amazing service levels\n\nConstantly interact with all existing customers.\n\nIdentify suitable team members based on the required job profiles.\n\nGoverned by the rules of work safety and is responsible for training new employees in this area\n\nConstantly nurture and motivate all the team members\n\nIdentify and maintain pipeline of talent.\n\nQUALIFICATIONS & COMPETENCIES\nMinimum of 7-10 years of experience in leading teams in the Express Business.\n\nExperience of handling labour / placement of vehicles.\n\nGood communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.\n\nDemonstration of strong planning skills essential\n\nGood interpersonal skills and ability to effectively work with senior leadership.\n\nStrong desire to improve our service, products, and processes, with ability to drive continuous improvement.\n\nAbility to impact organization results through influence across organizational boundaries.\n\nStrong networker, influencer, and team 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