{"id":2638048,"url":"https://alion.io/job/dpd-uk-customer-service-advisor-2","title":"Customer Service Advisor","company":{"id":672856,"name":"DPD UK","domain":"dpdgroupuk.com","url":"https://alion.io/company/dpdgroupuk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basingstoke, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T16:50:28Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T20:23:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Contract: 6 Month FTC, 37.5 Hours per Week\nLocation: Basingstoke\nSalary: £24,784.50\n Days of Work: Monday to Friday - occasional Saturdays (1 out of 4)\nJoin us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career\nDPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!\nDPD is a Valuable 500 company and a Disability Confident Employer\n Register your interest to become an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.\nIn this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.\nYou will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.\nYou’ll also be focussed on;\nAnswer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)\nCarrying out thorough investigations for missing parcels and resolving delivery disputes\nPromoting company products and services to new and existing customers\n What we’re looking for;\nYou will have proven and demonstrable experience of working in a fast paced customer service environment\nYou will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer\nYou will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.\nExcellent administration skills with the ability to use Microsoft Office programmes\nDemonstrate high levels of self-motivation and initiative to effectively problem solve. \nDemonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.\n About our benefits:\nWe recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…\nHoliday trading\nEnhanced maternity and paternity package \nFree life assurance of 4 x salary on joining the pension scheme\nFree onsite car parking for all employees\nHealth Kiosks visiting every location\nDiscounted shopping from 100’s of retailers including up to 5% off supermarket shopping\nMilestone Days off to celebrate with your family and friends \nFor employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses\nJoining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.\nIf you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.","description_format":"text","description_chars":3581,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-15T17:58:52Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.653,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:2","stale_co","wave","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dpd-uk-customer-service-advisor-2","json_url":"https://alion.io/job/dpd-uk-customer-service-advisor-2.json","meta":{"generated_at":"2026-10-20T21:25:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24902,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672856},"rest":"https://alion.io/mcp/rest/get_company?id=672856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdpd-uk-customer-service-advisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdpd-uk-customer-service-advisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdpd-uk-customer-service-advisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dpd-uk-customer-service-advisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdpd-uk-customer-service-advisor-2"}]}