{"id":2586121,"url":"https://alion.io/job/dplan-it-supporter-mwd-2","title":"IT Supporter (m/w/d)","company":{"id":4382413,"name":"dplan","domain":"dplan.ch","url":"https://alion.io/company/dplan-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solothurn, Switzerland"],"countries":["CH"],"hiring_countries":["CH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T07:18:48Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-15T04:10:23Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Das ist dplan\nDie dplan AG ist ein IT-Dienstleistungsunternehmen mit Sitz in Solothurn, Regensdorf (ZH) und Itingen (BL). Als dynamische und erfolgreiche Organisation mit rund 90 Mitarbeitenden planen, realisieren und unterhalten wir innovative Informatik-Lösungen für unsere Kunden.Zur Verstärkung unseres Teams am Standort Itingen (BL) oder Solothurn (SO) suchen wir per sofort oder nach Vereinbarung eine/n IT Supporter (m/w/d) 80-100%\nDeine Aufgaben\nDu nimmst Störungsmeldungen oder Anfragen als Single Point of Contact entgegen und behebst diese\nDu schliesst Informationslücken, indem du beim Kunden fehlende Informationen aktiv einholst\nDu bearbeitest Office und Windows Client Themen unserer Kunden\nDu verwaltest mehrere Microsoft 365 Umgebungen (Cloud) \nDokumentieren von Vorgängen und Lösungen im Ticketing Tool\nDu freust Dich auf Vor-Ort-Einsätze bei unseren Kunden\nDu eskalierst Fälle an die anderen ICT Teams \nDein Profil\nDu bist Informatiker EFZ oder hast Weiterbildungen in der Informatik\nDu hast sehr gute Kenntnisse der Produkte im Microsoft Office, M365/Azure und Windows Clients\nDeine Kenntnisse in den Bereichen Hardware, Peripherie und Netzwerke sind von Vorteil\nDu bist ein Teamplayer mit ausgesprochener can-do-attitude und methodischem Vorgehen\nDu bist freundlich, natürlich und kundenorientiert\nDu kommunizierst gerne per Telefon\nDeine Kommunikation in Deutsch ist perfekt; Englisch ist wünschenswert\nDu besitzt den Führerausweis Kategorie B\nWarum wir?\nVielseitige Aufgaben mit Gestaltungsmöglichkeiten und Raum für Eigeninitiative\nFördernde Umgebung in der Ideen und Vorschläge gern gesehen sind\nWertschätzende, familiäre und motivierte ICT-Abteilung mit gelebter DU-Kultur\nFlexible Arbeitszeiten und Möglichkeit zu remote-work\nAttraktive Mitarbeiter-Benefits\nKontaktinformationen\nHaben wir Dein Interesse geweckt? Dann freuen wir uns auf Dich!Sende Deine vollständigen Bewerbungsunterlagen per E-Mail an:  oder bewerbe Dich direkt mittels Button \"Auf diese Stelle bewerben\".\nFür weitere Auskünfte steht Dir Patrick Bürgin, +41 32 757 55 55, gerne zur Verfügung.\nFür diese Stelle nehmen wir keine Bewerbungen von externen Personaldienstleistern an.","description_format":"text","description_chars":2186,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-15T04:10:23Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.663,"p_room":0.55,"age_days":28,"expected_fill_days":27,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/dplan-it-supporter-mwd-2","json_url":"https://alion.io/job/dplan-it-supporter-mwd-2.json","meta":{"generated_at":"2026-10-15T08:44:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4382413},"rest":"https://alion.io/mcp/rest/get_company?id=4382413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdplan-it-supporter-mwd-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdplan-it-supporter-mwd-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdplan-it-supporter-mwd-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dplan-it-supporter-mwd-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdplan-it-supporter-mwd-2"}]}